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Spare Parts Sales Consultant

Harley Heaven - Tempe, NSW

Source: uWorkin


About us

Harley-Heaven & Triumph Sydney are a passionate team of Harley Davidson & Triumph enthusiasts that are exceptionally energetic and thrive in the dealership environment. Being able to chat about Harley’s and Triumphs all day is the dream that we live.

As a group, Harley-Heaven have been Harley-Davidson dealers for over 30 years and have Harley-Davidson dealerships across Australia in; Adelaide, Dandenong, Western Sydney, Melbourne and Ringwood. We are constantly growing and are always on the lookout for internal talent to grow with us. 

The Position

Join our buzzing parts and accessories department, to help service our everyday Harley & Triumph customers, our trade customers and our service department for all parts advice, sales and stocking requirements. You will report into the Parts and Merchandise Manager and work alongside a team of Parts and Accessories specialist in a full time role. 

Key Responsibilities:

  • Provide excellence customer service to all of the dealership’s customers.
  • Develop and share knowledge of all Parts and Accessories merchandise, parts history, and motorcycle service.
  • Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
  • Handle telephone transactions quickly, and courteously.
  • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
  • Interface with Service Technicians and ensure their Parts and Accessories needs are being met.
  • Assist service technicians in determining parts & accessories requirements for individual jobs.
  • Maintain cleanliness of Parts and Accessories Department and keep inventory neatly stacked and orderly.
  • Receive and process parts from distributors, check merchandise received against purchase invoice, and prepare product for showroom floor.
  • Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).
  • Ensure merchandise displays are stocked, clean, and appealing to customers.
  • Maintain updated customer mailing lists.
  • Become familiar and efficient with all phases of the computer system required for P&A management

You will have:

  • 2 years’ experience in Retail Automotive Spare Parts industry
  • Experience working in a fast paced and energetic environment
  • An enthusiastic and positive approach to customer service
  • Harley-Davidson and/or Triumph Experience and Knowledge is an advantage but is not a prerequisite for this position.
  • Availability to work on Saturdays

You get that being unique has its advantages..... Our bikes stand out from the crowd, so should you!!!!

If this sounds like you, we want to hear from you. Apply now, with your cover letter and CV to HR Manager, Angie Innes