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Work With Us

Metro Assist - Campsie, NSW

Voluntary, Charity & Social Work
Source: uWorkin


Metro Assist (formerly Metro Migrant Resource Centre) is seeking an experienced and highly
motivated Employment Services Team Leader to join our dynamic organisation committed to
making positive impact in people’s life.

About us

Metro Assist’s vision is to achieve a socially just society that respects individuality, dignity and
diversity and provides avenues for all people to fulfil their potential. We work with individuals,
families and communities of diverse backgrounds including migrants and refugees, and support in
their efforts to become resilient and empowered through our range of services.

We provide refugee settlement support, employment services, family services, emergency relief,
tenancy advice, financial counselling and undertakes community development projects and
initiatives. More information about Metro Assist is available on our website

About the role

Metro Assist delivers the ParentsNext Program as a subcontractor of SSI, delivering the service

across six sites within the Inner West, Canterbury and Bankstown areas. The Employment Services

Team Leader is responsible for all aspects of the ParentsNext program including managing service

delivery, managing the team and performance management. They will supervise a number of

ParentsNext Facilitators, track and monitor the team’s performance on the program, ensuring all

KPI’s and SSI requirements are met at all times.

The Employment Services Team Leader may also be responsible for developing the capacity of

ParentsNext participants by working with the team to organise employment related activities and

training courses, and ultimately placing clients into jobs or reach their identified goals prior to re-

entering the workforce. The role is required to strictly follow processes and achieve KPIs for the

ParentsNext program.

A full position description is available on our website http://www.metroassist.org.au/get-

The salary is based on the SCHCADS Award. In addition, a generous tax free salary package is
available. The successful applicant will also benefit from ongoing support, training and flexible
working conditions.

Essential Selection Criteria

  • Thorough knowledge of ParentsNext Program – its aims, expected deliverables, KPI’s and

operational knowledge of ESS Web;

  • Demonstrated track record of working against and achieving set KPI’s;
  • Demonstrated understanding barriers vulnerable participants face and experience of supporting

these clients make progress to become work ready;

  • Thorough knowledge of family services, community services as well as English, vocational

training service and employment services available in our catchment area;

  • Demonstrated knowledge of the Commonwealth Employment Services space and ability to

articulate issues in this space amongst key stakeholders;

  • Ability to maintain positive working relationships with key internal and external stakeholders

and partners;

  • Demonstrated ability to provide guidance to team members to ensure that services meet
funding and organisational objectives;
  • Demonstrated ability in effectively monitoring team performance, addressing underperformance
issues, and correction of practices and behaviours where necessary;
  • High level of attention to detail, excellent organisational and communication skills;
  • Current driver’s license and access to a vehicle with comprehensive insurance; willingness to
work across Metro Assist’s sites in Bankstown, Condell Park, Campsie, Homebush, Ashfield and
  • Prepared to undergo a National Police and Working with Children Check.


Applications close 27 June 2021 and must be submitted to: recruitment@metroassist.org.au

Your application must address each of the selection criteria and include:
  • A cover letter
  • Statement against selection criteria
  • A current resume including your full name, postal address and contact number
  • Two of the most recent work-related referees stating names, positions and contact details

For enquiries regarding this position, please contact Michelle Aldred on (02) 9789 3744 or email:

Metro Assist is an Equal Opportunity Employer and is committed to achieving diversity within the
workplace. Applications from Aboriginal and Torres Strait Islanders, people from culturally diverse
backgrounds and people with disabilities are encouraged.

All offers of employment are subject to a satisfactory National Police Check and provision of a
current Working with Children Check.

The successful applicant will be required to provide evidence of appropriate legal rights to work in

Campsie, NSW

Voluntary, Charity & Social Work


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