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Software Engineer (Agile Support)


Any Industry
Source: uWorkin


About Encompass

Encompass is the creator of Know Your Customer (KYC) automation for major financial and professional service firms globally. It is a provider of simultaneous, real-time access to multiple sources of global company and person data. By using robotic search to discover everything a KYC policy demands, Encompass delivers more efficient processes and faster, safer regulatory compliance, resulting in lower costs and superior risk management.

Our platform uses a Java Based application driven by tomcat using ActiveMQ, MongoDB and Groovy based Microservices with an AngularJS front-end. Hosted on an AWS ecosystem utilizing Kubernetes and Docker.

With offices in Sydney, Glasgow, London and Singapore, we are a rapidly growing international company offering a chance to be part of our success - read on if you think you’re up for the challenge…

We are looking for a Software Engineer to join our Agile Operational Support & Delivery Team.

This is an exciting opportunity that will suit a multiskilled developer with exceptional technical; problem solving; communication & collaboration skills, who enjoys variation in their work. Operational Support (Ops Support) work on a wide range of issues, fixes, and enhancements for our customers, often aligning with and leading the wider software delivery capabilities of our fast-moving SaaS product delivery.

As Encompass continues to grow the Ops Support team is ever more critical in allowing us to respond to customer needs – you will own requests and issues from triage to resolution, working as part of an extremely collaborative team of engineers focused on customer support as well as delivery, where camaraderie is a key enabler and attribute.


Day to day you will:

  • Lead on the triage of issues, establishing impact, size and complexity of fixes required.
  • Lead on and own issues (including Problems and Enhancements) developing fixes in a range of technology, including: Java; Groovy; Docker; Kubernetes; MongoDB; DataDog; Selenium; Clojure; Angular JS; React; Spring; Tomcat; ActiveMQ; Bamboo; git.
  • Respond and resolve incidents interrupting use and delivery of the SaaS platform.
  • Collaborate with the team and beyond to complete tasks.
  • Contributing to the definition and execution of the test approach for our product.
  • Designing, implementing, and supporting test harnesses as needed.
  • Developing unit, functional and integration automated tests.
  • Conduct insightful, comprehensive code and design reviews.
  • Contribute to the Encompass engineering community - providing technical leadership, coaching, and mentoring the team, promoting knowledge sharing and adoption of good practice.
  • Assist with releases and deployment of fixes, as necessary.
  • You will be involved in identifying appropriate technology and approaches, deciding when software should be written.


We offer a rewarding and challenging place to work, a transparent and collaborative culture and a well rounded benefits package. Below are some of what we currently offer:

  • Participation in our industry leading share options scheme
  • Company wide bonus
  • Staff pension plan
  • We expect to announce our “post-COVID” hybrid flexible-first working policy in the coming weeks
  • L&D budget for all members of staff
  • Udemy license for all members of staff to support learning and career development
  • Enhanced annual, personal and parental leave schemes
  • Paid volunteering leave programme
  • Employer recognition and employee assistance programmes