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Reservations Supervisor

Private Company - Melbourne, VIC

Any Industry
Source: uWorkin


Posting Date Jun 07, 2021 Job Number 21041133 Job Category Reservations Location The Westin Melbourne, 205 Collins Street, Melbourne, VICTORIA, Australia VIEW ON MAP Brand Westin Hotels & Resorts Schedule Full-Time Relocation? N Position Type Non-Management Located Remotely? N At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise. Company Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 7,000+ properties, you’ll find us in your neighbourhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World™ Location The Westin Melbourne hotel is an oasis in the heart of the city’s bustling Central Business District. With a commanding location on Collins Street, arguably Australia’s premier street, The Westin Melbourne preserves wellness in travel with a number of signature brand offerings including our Westin Heavenly® Beds and WestinWORKOUT® Fitness Studio. Department: Reservations: Maximize overall hotel revenue while balancing profitability; at the same time responsible for managing day-to-day operations of the Reservations Department Job Description: Reporting directly to the Revenue Manager, you will be required to ensure an efficient and smooth operation of the Reservations Department; as well to maximize hotel room revenue through effective pricing and inventory management. Key responsibilities of this role include but are not limited to: Reservations Lead a reservations team that works together with trust and takes responsibility to meet the goals of the department/hotel Recruit, train and mentor the reservations agents Provides courteous, efficient and professional service to create an experience for all guests Handle elevated customer queries and complaints relating to Rooms Reservations Manage reservation sales to ensure business practices are consistent with the hotel revenue management goals Familiar with the loyalty program and proactively drive the Marriott Bonvoy enrolment Establish and maintain a network of clients to enhance the occupancy levels and room yield Requirements: The successful applicant will have: Front Office / Reservations experience & minimum 2 years’ Reservations Management background Proven experience managing and motivating staff Ability to identify trends in the market and apply this knowledge to maximize revenue Excellent knowledge of Opera and Microsoft Excel Effective communication skills Self-motivated and target driven Outstanding attention to detail Strong follow up and good time management Benefits This is an excellent opportunity to make your mark in a vibrant and growing company. In return for your commitment and passion to succeed, you will have the opportunity to work with a highly motivated team and receive excellent benefits including: Generous accommodation and Food and Beverage discounts for Associates, family and friends across all Marriott properties worldwide Associate recognition programs Discount CBD parking World class training programs Strategic career development opportunities This is an excellent opportunity to learn, grow and advance your career with an exciting, vibrant and growing company. In return for your dedication and commitment you will receive excellent benefits and the opportunity to work with a highly motivated and engaged team. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.