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Practice Manager, Neurology Clinic

Macquarie University Hospital - Sydney, NSW

Health, Medical & Pharmaceutical
Source: uWorkin



Seeking an experienced, innovative and dynamic Practice Manager to join our team in striving to deliver world-class, patient centred healthcare services.


  • Full-time, permanent position available as Practice Manager of our Neurology Clinic
  • Manage a busy clinic whilst working as part of a team of Practice Managers enabling collaboration, multi-disciplinary experience and career diversification
  • Be part of a University owned, innovative healthcare organisation based at Macquarie University (North Ryde) where professional development and career progression are supported and encouraged.

The Role

The role will involve working in a dynamic environment where managing the day-to-day operations of the Neurology outpatient clinic is also integrated with facilitating an environment that incorporates clinical research and teaching.

You will manage the practice to ensure the patient’s experience of care is of a high quality, consistent and professional. You will work closely with the Clinic Director in providing professional management and supervision of the day to day operations of the practice.

You will have opportunities to network and work collaboratively with a wide range of staff in support of the patients’ healthcare journey from community to acute inpatient care within a single organisation. Working with these staff you will have the opportunity to develop processes and initiatives for the Neurology practice and across all MQ Health Clinics, as relevant.

About You

You will have strong people and process management skills and experience in an outpatient clinical practice setting and will possess the ability to develop a collegial team culture with a firm commitment to excellent customer service and patient-centred care. You will be an exceptional communicator to ensure stakeholder and clinician engagement and to achieve optimal operational performance of the clinic/s.

If you are proactive in nature and resilient in your approach, looking for an opportunity to work for a unique healthcare organisation with exposure to work in a multidisciplinary environment, then you will thrive in this role!

About Us

At MQ Health we unite the best clinicians, the most qualified researchers and the most dynamic teachers to lead the development of health and medical education and practice in Australia. We are Australia's first fully integrated university-led health sciences centre, combining excellence in clinical care with teaching and research. MQ Health brings together Macquarie University Hospital, the MQ Health Clinics and the Macquarie University Faculty of Medicine, Health and Human Sciences.

Key Accountabilities include ( not limited to ):

  • Manage day to day needs and team dynamics of reception, administration and other health staff including ensuring adequate staff coverage for all clinic sessions.
  • Supervise and manage clinic administrative and reception staff to develop a high-performing patient centred team.
  • Manage daily business and administrative operations of the practice to ensure they are efficient, patient-focused and consistent.
  • Organise clinical schedule in EMR system to ensure smooth and consistent patient bookings.
  • Roster and provide coverage for administrative staff as needed.
  • Manage practice inventory and coordinate inventory ordering.
  • Oversee set-up and maintenance of consultation, reception and treatment rooms.
  • Prepare initial reports regarding the performance of the practice on a regular basis and when required.
  • Work with IT to facilitate the implementation of new software, hardware or changes to the configuration of IT systems and ensure staff are trained and using systems appropriately.
  • Coordinate building maintenance requests including refurbishments, minor repairs and cleaning requests ensuring that patient areas, rooms and kitchen facilities are professionally presented at all times.
  • Maintain, update and distribute communication collateral including, newsletters, websites and mailing groups, ensuring currency and accuracy.
  • Maintain and manage Medicare and Health Fund updates and billings.
  • Manage and resolve any patient complaints and feedback, working with the Clinical Governance Team as needed to ensure consistently optimal service.
  • Assist with clinic projects and general administration of office duties as directed by the Senior Manager, MQ Health Clinics or clinicians.
  • Liaise with other practices, hospitals and allied health professionals to acquire comprehensive patient information and provide exceptional patient coordination.
  • Develop and maintain effective working relationships with Macquarie University Hospital inpatient staff as relevant, other MQ Health outpatient clinics and other practices located at 2 Technology Place.

To Apply

To be considered, you will demonstrate the below requirements in your CV and a 1-2 page cover letter:

  • Excellent organisational and time management skills.
  • Demonstrated experience using electronic practice management systems (such as TrakCare, Genie or Best Practice)
  • Experience supervising staff.
  • Understanding of Medicare and Private Health Insurance in Australia.
  • Proficient in Outlook, Word, Excel and PowerPoint.
  • Excellent customer service, interpersonal and conflict resolution skills.
  • Demonstrated experience in developing partnerships, eliciting cooperation and working effectively with a range of stakeholders.
  • Ability to work effectively as part of a team
  • Commitment to uphold and be a steward of the Mission, Vision and Values of MQ Health.
  • Registration with, or eligible for registration with, a professional organisation such as the Australian Association of Practice Management or similar and previous experience working in an outpatient medical practice.

Role specific conditions

  • Working with Children Check Clearance for NSW
  • Immunisation Checks

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

Applications Close:

23/06/2021 11:59 PM

Equity & Diversity Statement

At Macquarie University, we are committed to providing a working environment where each individual is valued, respected and supported to progress. Our priority is to ensure culture, policies and processes are truly inclusive and that no-one is disadvantaged on the basis of their Aboriginal and Torres Strait Islander identity, gender, culture, disability, LGBTIQA+ identities, family and caring responsibilities, age, or religion. We encourage everyone who meets the selection criteria and shares Macquarie University’s values of scholarship, empowerment and integrity to apply.

Learn more about our progress towards Equity, Diversity and Inclusion.


Sydney, NSW

Health, Medical & Pharmaceutical


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