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Manager | Deloitte Managed Solutions | Multiple Locations

Deloitte - Sydney, NSW

Executive & Strategic Management
Source: uWorkin


Date: 11-Jun-2021

Sydney, NSW, AU

Making an impact that matters – At Deloitte, we are driven to create an impact that matters at every opportunity. Join us and help us solve our clients most complex challenges.
Rewards and recognition - We’ve built our reputation for impactful delivery and recognise our people are the key to our success. We’ll make sure your hard work does not go unnoticed through our rewards and recognition program.
Flexible work arrangements – We work flexibly at Deloitte and encourage you to do the same. Read more about how you can utilise Deloitte Flex to work in a way that suits you best.
Continuous learning and development - At Deloitte, we believe there is always room for growth and development, and to be the best, we need to train our people to be the best. We’ll provide you with access to world-class learning and leadership programs to help you develop your skills.
We have roles available in multiple locations – Sydney, Melbourne, Brisbane

Our Deloitte Managed Solutions (DMS) team design, build and deliver innovative solutions that are enabled by smart technology. Our purpose is to build trust and deliver confidence on issues that matter most, and we specialise in running high quality and cost-efficient operations tailored to our client’s challenges. Our team is made up of friendly specialists who possess a diverse range of skills.

A little bit more about our team

In DMS, we work with clients who are facing significant misconduct challenges that have resulted in loss of customer trust and reputational damage. We’re operations experts, and we use our technical know-how to stand up and run large transformation programs, manage logistics, and leverage technology accelerators to help our clients resolve their challenges by balancing quality and speed.

Our clients trust us to: support them through periods of regulatory change, execute large scale remediation programs and help them deliver on complex operational challenges to their business. We offer services through these stages of operations:

Conduct proof of concept / pilot programs;
Exploration of technology innovations for program acceleration;
Design and build, which includes developing operating models and processes, and building frameworks for quality, reporting, change management and governance;
Delivery - Set up, scale and execution.

What to expect

You will be working as part of a multi-disciplined team providing a range of operational support to deliver large-scale projects to clients in a several industries and sectors. Not only will you be involved in leading small teams to deliver on production and quality targets, you will also manage the project, including operational reporting on compliance and record keeping, capacity planning, team performances and operational risks. You will play a part in designing new offerings, drafting client proposals, and participating in pursuit activity. This is the space to make an impact that matters - are you in?

Enough about us, let’s talk about you.

We’re looking for someone with:
5+ years of experience within Financial Services, Professional Services and/or Consulting Services (essential)
Prior experience in remediation programs, complaint handling, claims processing and conduct risk reviews is highly regarded
Experience in operations, running teams to deliver high-volume, and running small/medium sized projects on your own including having experience undertaking responsibilities in managing quality, risk, production targets, as well as project essentials such as budgeting, forecasting, planning
Strong leadership skills with experience responding to complex and uncertain situations, and managing conflict
Strong analytical and problem-solving skills and the ability to translate information into creative solutions that benefit our clients and the business
Exceptional stakeholder engagement and communication skills with demonstrated ability to build credibility with clients on your own including operational, IT & procurement stakeholders. Well-developed internal and external relationship management skills.
Experience as a people manager and coaching junior members of the team
A dedicated work ethic, a curious mindset and a hunger for learning

Why Deloitte?
At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia’s borders. We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.

We’re committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote cultural, disability, LGBTI+, Aboriginal and Torres Strait Islander people and gender equality, we’re leading the way to shape an environment where everybody can thrive.

We are proud to have been recognised for our efforts in inspiring change and accelerating progress – check out our careers site for recent recognition in this space. #DMS

Sydney, NSW

Executive & Strategic Management


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