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Manager Process Development & Digital Enablement

Qantas Airways Limited - Sydney, NSW

Source: uWorkin


  • Exciting new role within People Digital focusing on improving People Group processes and driving digital enablement

  • Permanent opportunity located in Mascot

Qantas is committed to delivering world-class digital processes & products as a core component of our employee-centric strategy. We recognise that innovation plays a critical role in enabling our Group goals and objectives, as well as helping us to help us to develop the next generation of products and services that will serve our business, and our customers.

We have an excellent opportunity for a Manager Process Development & Digital Enablement to join our Group People Digital team in our Mascot Office on a permanent basis.

In this role, you will identify and drive process improvement initiatives, digital enablement and new projects and programs of work for the Qantas People Group. Leading the development of process improvement roadmaps focusing on lean transformation of workflows using technology, you will work as a member of the People Digital team to support the business, interpret new requirements and implement seamless cross-functional processes across the group.

Key accountabilities:

  • Lead & manage continuous improvement initiatives & support People Group transformation programs

  • Implement process innovations to enhance service experience and improve operational excellence using digital solutions

  • Assess and develop Standard Operating Procedures (SOPs) and processes across People Group and ensure appropriate documentation is created and maintained

  • Build and foster relationships with process owners and stakeholders to undertake analysis as required

  • Leads business requirements gathering process, documents changes and manages stakeholder sign-off process

  • Measures, monitors and improves People Group processes and functional effectiveness to drive a great employee experience

  • Manages change readiness for all process and continuous improvement programs

  • Develops and executes communication plan for users and manage change impact of continuous improvement initiatives

We are keen to hear from you if you have:

  • Ability to multi task and manage multiple priorities and stakeholders

  • Process improvement and continuous improvement experience for a large, complex and compliance driven organisation

  • Change Management and communications experience

  • Process development and mapping using Digital applications

  • Advanced experience with Microsoft O365 including Sharepoint & Visio

  • ServiceNow experience desirable but not essential

  • Change Management/Business/HR related degree

Qantas is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close Sunday, 27th June 2021 .