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Manager | Deloitte Managed Solutions | Public Sector | Multi...

Deloitte - Sydney, NSW

Executive & Strategic Management
Source: uWorkin


Date: 11-Jun-2021

Sydney, NSW, AU

Flexible work arrangements – work in a way that suits you best
Role is available in multiple locations – Sydney, Melbourne, Brisbane
Rewards platform – your hard work won’t go unnoticed at Deloitte
World-class learning and leadership programs

Our Deloitte Managed Solutions team design, build and deliver solutions enabled by smart technology. Our purpose is to build trust and deliver confidence on issues that matter most. We specialise in running high quality and cost efficient operations tailored to our client’s challenge. Our team is made up of specialists with a wide range of skills – and that’s why we need you!

About the team

In Deloitte Managed Solutions (DMS), we work with clients in the public sector by helping them accelerate the execution of their most complex programs.

State and Federal Government will face significant complex process execution challenges in the upcoming years and beyond. Many of these tasks are large scale, complex and sensitive. We have a proven ability to design, build and run large scale, complex programs that use human judgement aided by technology to assess and solve case-based processing challenges. Our smart technology solutions supercharge the output of our programs and provide cost efficiency for our clients. That’s why they come to us!

We offer services through these stages of operations:
Design and build - including developing operating models, processes and building frameworks for quality, reporting, change management and governance;
Explore technology innovations for program acceleration;
Conduct Proof of concept / pilot programs; and
Delivery - Set up, scale and execute program

You will be working as part of a multi-disciplined team providing a range of operational support to deliver large-scale projects. Not only will you be involved in leading small teams to deliver on production and quality targets, you will also manage the project, including operational reporting on compliance and record keeping, capacity planning, team performances and operational risks. You will play a part in designing new offerings, drafting client proposals, and participating in pursuit activity. Now, more than ever, this is the space to make an impact. Are you in?

Enough about us, let’s talk about you.

We’re looking for someone with:
5+ years of experience within professional services or consulting in matters relevant to the public sector (preferred, but not essential) or
Experience within a Commonwealth or State department or agency delivering complex programs or operations. Relevant experience might include grant programs, compensation schemes, centralised service delivery transformation, Royal Commissions or citizen-centric reform. You might have a background in policy, program coordination, administration, or delivery roles. (preferred, but not essential)
Experience in preparing proposals, commercial models, and leading small teams in market pursuit activities
Experience in operations, running teams to deliver high-volume, and running small/medium sized projects on your own including having experience undertaking responsibilities in managing quality, risk, production targets, as well as project essentials such as budgeting, forecasting, planning
Strong analytical and problem-solving skills and the ability to translate information into creative solutions that benefit our clients and the business
Exceptional stakeholder engagement and communication skills with demonstrated ability to build credibility with clients on your own including operational, IT & procurement stakeholders. Well-developed internal and external relationship management skills.
Prior experience in remediation programs, complaint handling, claims processing and conduct risk reviews is highly regarded
Experience as a people manager and coaching junior members of the team
A dedicated work ethic, a curious mindset and a hunger for learning

Why Deloitte?
At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia’s borders. We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.

We’re committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote cultural, disability, LGBTI+, Aboriginal and Torres Strait Islander people and gender equality, we’re leading the way to shape an environment where everybody can thrive.

We are proud to have been recognised for our efforts in inspiring change and accelerating progress – check out our careers site for recent recognition in this space. #DMS

Sydney, NSW

Executive & Strategic Management


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