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Integrations Account Manager

DoorDash - Melbourne, VIC

Source: uWorkin


About The Team

DoorDash is looking for an Integrations Management Lead on our Merchant Strategy & Operations team who will manage and optimise integrations with point-of-sale systems used by our top merchant partners. Externally, you’ll serve as the Technical Account Manager representing POS Integrations at DoorDash. Internally, you’ll strategise with our cross-functional DoorDash teams to build & operate world class integrations.

About The Role

Merchants are at the core of our marketplace and we need to deliver them the best in class experience from onboarding to growth. As DoorDash expands both in scale and breadth of integrated delivery offerings, our technical aptitude must grow with it. As an Integrations Manager, you’ll discover and drive operational improvements across our various integrations providers. This will include prioritising product roadmaps, technical project management, go-to-market initiatives, data analysis, issue triaging, and client relationship management. You’ll be responsible for key operational metrics and process improvement from strategy to execution, while relentlessly focusing on efficiency and execution for some of our most challenging business problems.

You’re Excited About This Opportunity Because You Will…

  • You’ll own the success of our point-of-sale integrations by driving initiatives across technical teams, vendors, and internal business stakeholders
  • You’ll partner with product and engineering to discover & drive opportunities for operational improvement that come from data analysis and merchant insights
  • You’ll identify, resolve, and escalate day-to-day integration-related blockers
  • You’ll serve as the voice of DoorDash in managing external relationships with our point-of-sale vendors, leading implementation and process improvement
  • You’ll define the systems integrations roadmap in collaboration with other product and operations owners
About You
  • Problem solver – You like being presented with difficult problems, getting into the weeds to triage for root cause, & coming up with a plan
  • Relationship-builder – You can influence and motivate people at all levels across a variety of job functions, both internally & externally
  • Detail-oriented – You are process driven & highly organised, with a passion for capturing all details in a way that is understandable to both business and tech
  • Project manager - You have strong project and program management skills with a demonstrated ability to manage numerous engagements at once
  • Analytical – You are able to interpret complex data and synthesise it into business insights that drive product prioritisation
  • 2-5 years of experience leading technology integrations with strategic partners
  • Demonstrated understanding for translating technical concepts to business solutions with a basic knowledge of integrations, POS, APIs and Webhooks
  • Excellent written and verbal communication skills
  • Experience in project and/or program management
  • Proven success working in cross-functional engineering and operations teams
  • Bachelor’s degree required
  • SQL experience preferred
Why You’ll Love Working at DoorDash

We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.

We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.

We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.

We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.

About DoorDash

DoorDash is a technology company that connects customers with their favourite local and national businesses in the United States, Canada, and Australia. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.