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Ict Client Manager

Department of Customer Service - Sydney, NSW

Government, Defence & Emergency
Source: uWorkin


Are you based in LITHGOW, BATHURST, GOSFORD, or MAITLAND? The Department of Customer Service (DCS) is looking for a 2x ICT Client Managers to join our growing team!


  • Fantastic ongoing clerk grade 11/12 opportunity.

  • Salary range: $128,473– $148,578 + super, commensurate with experience.

  • Regional NSW Opportunities.

  • Genuinely flexible working arrangements.

  • Excellent career development and learning development opportunities.

  • 2x vacancies.

About Us

DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.

DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.

This role is an exciting opportunity to partner and collaborate with Government agencies on specialised technology services. We enable agencies to benefit from shared technology, provide cyber security advice, oversee execution of projects and develop asset management plans. This enable’s agencies to deliver personalised digital experience’s to NSW.

Understand more about the Department of Customer Service – here.

Your responsibilities will include

  • Leading and engaging with a portfolio of diverse clients.

  • Managing key stakeholder relationships, providing exceptional client management.

  • Managing strategic & tactical issues and addressing business challenges and opportunities.

  • Assess and communicate business impacts of proposed ICT changes on the business or business projects on ICT.

  • Identify development opportunities for ICT and design appropriate solutions keeping up to date with emerging technologies.

  • Contribute to the innovative and strategic direction of the business.

About you:

  • Ability to establish strong business relationship skills.

  • A broad understanding of ICT processes with experience in infrastructure services.

  • An excellent influencer and negotiater

  • Can think outside of the box to solve complex problems.

If you want to be part of this forward thinking
and innovative team, we would love to hear from you!

Closing date: Monday 21st June
[at 9.59am]

What we need from you:

In your cover letter p
lease share your motivation for applying for this position and your relevant skills.

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

For any enquiries regarding this role, please contact Emma Corke, Talent Acquisition Advisor at emma.corke@customerservice.nsw.gov.au

Our Commitment to Diversity, Inclusion & Flexibility

We are committed to diversity, inclusion, and new ways of working.

The Department of Customer Service serves all the people of NSW and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

If you do require an ability adjustment during the recruitment process, please notify us on your application form.