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Change Management Specialist

Transport for NSW - Sydney, NSW

Source: uWorkin


Chance to showcase your change management, problem solving and stakeholder engagement skills

Be part of a dynamic growth oriented team that values your contribution Change Management Specialist, TfNSW Grade 8

2 roles (1 Ongoing Full Time and 1 Fixed term till March 2022) can be located in Parramatta/Eveleigh or Macquarie Park (flexibility offered)

Opportunity to make a real impact, shaping the future of NSW

Join a team committed to putting People at the Heart

About Us

Over the next 40 years, Sydney’s population is projected to swell to over 12 million residents and regional NSW will accommodate an extra 700,000 people. Transport for NSW is delivering an unprecedented $72.2b investment into a truly game changing Future Transport strategy which will bring together several modes and cutting edge technologies to deliver satisfaction and safety for our customers while supporting a rapidly growing economy.

The Division

The Customer Strategy and Technology team within Transport leads the development of long-term, multi-modal strategies, plans and policies across NSW. We leverage data and insights, implement new technologies, drive innovation and build partnerships to provide customer-centred solutions.

The team is diverse, inclusive, and welcoming and will provide you with a flexible workplace to support genuine work-life balance.

The opportunity

Right now, we have an opportunity for a Change Management Specialist to join the Service Design and Transition team within Customer Strategy and Technology division.

Reporting to the Service Design and Transition Manger, this role assists with the assessment, analysis, documentation and implementation of changes based on requests for changes to Services and Systems.

The role will execute change management practices as per defined processes to ensure minimal disruptions to operations for customers and TfNSW stakeholders. You would be involved in undertaking change evaluation processes, validate incoming change requests (RFCs), ensure impact assessments are complete, manage, review, evaluate and approve emergency changes as per defined processes

What You Will Be Involved In

You would be responsible for enforcing standard change classifications and procedures, prioritise and categorise change requests, ensure change policy compliance. Ensuring compliance related procedures and practices are in place and also assist with the execution of the change management process, including communications and implementation activities, across all services and coordinate approvals and monitor changes through all stages of the change lifecycle to drive change management outcomes.

About You

You are eager to drive collaboration within the team and wider business and are always looking at how we can do things better. Your analytical thinking is coupled with ability to juggle multiple tasks and prioritise. You have high level experience in both stakeholder management and engagement. You’re proactive, can think outside of the box and use your communication skills and initiative to get things done and resolve issues independently.

You are flexible, with the ability to adapt to a changing and sometimes uncertain environment. You have worked tight deadlines and have a successful track record in delivering great customer experience outcomes.

With regards to the technical skills, ITIL certification and exposure to running CABs, Technical Review Boards (TRBs) would set you up for success in the role. A technical background in IT with a qualification in IT or similar field will be highly regarded. Experience with Service Now or any similar ITSM tool would be preferred


Right now is an exciting time to join our team as we deliver an iconic $72.2 billion investment into future transport infrastructure and services over 40 years.

Be a part of something big. Apply today to register your interest!

Find out more about Transport for NSW at https://www.transport.nsw.gov.au/about-us .

Our Commitment to Diversity

Great people come from all walks of life. At Transport for NSW, we are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve. We actively promote gender diversity in our workplaces, the employment of Aboriginal and Torres Strait Islanders and the employment of people with a disability. We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background, or sexual orientation. If you need an adjustment in the recruitment process, please call/text or email the contact person for this role.

Salary And Benefits

The salary for this position is TfNSW Grade 8 ($118,015 - $132,176) per annum, plus superannuation and leave loading..

How To Apply

To apply for this position, please submit a resume and address the questions within the application.

Need help?

For any enquiries, please contact Shefali Uppal via email at shefali.uppal@transport.nsw.gov.au

Close date : 11:59 pm on Sunday 20th June 2021