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Customer Service Representative - Driver Tester - Taree

Service NSW - Port Macquarie, NSW

Manufacturing & Industrial
Source: uWorkin


Customer Service Representative - Driver Tester
Ongoing Full Time
Service NSW Grade 5

About the role:

At Service NSW, a positive customer experience is our highest priority, we draw on the best in service delivery from the public and private sector to provide world class service.

We are looking for a highly motivated and passionate customer service professional to join our Taree Service Centre.

You will be responsible for conducting driver licence tests, and provide timely, high quality customer service within the Centre.

To be successful you will have:

  • High level of professionalism and a strong customer focus;
  • Excellent written and verbal communication skills;
  • The drive and focus to exceed customer expectations;
  • Initiative and problem solving ability;
  • Conduct Driver licence test in line with Agency Standards; and
  • Ability to advise successful and unsuccessful applicants, which includes details of performance and deficiencies in a positive customer focused manner;
  • Ability to maintain high performance under pressure.

Essential Requirements:

To be eligible to apply for the role, you will need the following:

  • Possession of an unrestricted driver’s licence (excluding a provisional or learners licence) for the preceding three years, have a satisfactory driving record and have the potential to successfully complete the relevant training course/s;
  • Willingness to progress to a Class HC licence and undertake training to conduct all licence classes and Test Categories where required.

As part of the recruitment process you will need to complete the following:

1. Licence Check to determine satisfactory driving record
2. Complete 90 questions knowledge test
3. Complete Manual Driving test (you will be required to supply a manual vehicle to complete the test in)

Hours of Work:

Operational hours are: 8:30am - 5:00pm Monday-Friday, and 8:30am - 12.30pm Saturday.
Full Time 35 hours per week
Flexibility is required to work on a rotating roster between the Service Centre’s operational hours.


Package includes a base salary of $77,876 - $81,842 pa, plus employer's contribution to superannuation and annual leave loading.

To apply:

Provide a covering letter and resume (Resume not exceeding 2 pages) that details your experience and how you meet the capabilities of the role.

A talent pool will be created for future ongoing or temporary full time or part time roles and is valid for a period of up to 18 months.

Further information:

For enquiries relating to recruitment please contact Tiffany Martin via tiffany.martin@customerservice.nsw.gov.au

For enquiries relating to the role please contact Kurt Schirmer via kurt.schirmer@service.nsw.gov.au

Closing Date: Friday 25 June 2021 @ 9:59am

commitment to Diversity & Inclusion:

At Service NSW we deeply value our customers and our team mates. We are an inclusive, diverse, caring and respectful team and a place where everyone can bring their whole self to work.

People with a disability are strongly encouraged to apply and we welcome a discussion regarding workplace adjustments to help maximise everyone's opportunity to fully participate and contribute.

We pay our respects to Aboriginal and Torres Strait Islander peoples and Elders past, present and emerging and acknowledge the traditional custodians of the land, waters, culture and community we walk, work and live.

If you do require an adjustment during the recruitment process, please notify us on your application form.

Port Macquarie, NSW

Manufacturing & Industrial


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