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Senior Solutions Principal

Dell Technologies - St Leonards, NSW

Source: uWorkin


Some of our most valuable business comes from existing customers. That’s because our Business Development Sales team takes care to forge strong and insightful relationships with them. To gain understanding of the unique and changing factors that drive purchasing decisions, the team develops connections at all levels of a client’s business. They use their insight to identify and create new opportunities – and to build the business development strategies that underpin successful sales. As well as maximizing revenue, they take responsibility for accurate forecasts.

Join us to do the best work of your career and make a profound social impact as a Solution Principal based in Sydney on our global Client Managed Services team.

What You’ll Achieve

As a Sr Solutions Principal you will be responsible for creating managed services solutions for our customers that help them enable their business objective for transforming how they run IT and improving the experience for their employees . You will work with IT professions at our customers across a variety of industries on creating solutions that transform the IT services that their employees receive.

As a Senior Solutions Principal, you will provide solution architecture leadership on complex services sales opportunities by designing solutions to how customers receiving end user services and lower our customer’s total cost of ownership for end user computing. The Solutions Principal will be an integral part in developing a strong win strategy and will lead the solution design, costing and governance phases of the opportunity lifecycle, as well as provide input and content into proposal documents, customer presentations, and contracts negotiation. The role resides within the Services Sales organization and is a pre-sales role with direct customer engagement.

These Include

The primary categories of solutions supported by the Solutions Principal are focused on end user computing lifecycle and workplace managed services.

  • Workforce transformation
  • End point and end user lifecycle support including provisioning, automation, and management; platform engineering and applications packaging/management; Hardware and Software Asset Management; Field Services; Service Management; and Service Desk
  • Leading edge end user support solutions including: artificial intelligence (AI), machine learning (ML), self-help/self-healing technologies, robotic process automation (RPA), end user experience monitoring (UX)

You Will
  • Engage in early customer discussions; create an overall solution strategy; develop the solution scoping that solves for the customers’ business need. Including solution definition, sizing level of effort, engagement of subcontractor/partner , and solution documentation (proposals, presentations, statements of work)
  • Identify, document and communicate customer solution requirements on an ongoing basis to the larger solution team made up of Dell internal and partner resources.
  • Lead solution team/SME's (where applicable) in the development of a detailed architectural design that is aligned with high-level architecture
  • Participate in SOW/contract negotiations
  • Support successful hand-off of the solution to delivery and provide limited support during transition into steady state service delivery (knowledge transfer and historical perspective on decision making)

Take the first step towards your dream career

Essential Requirements

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
  • Masters of Business Administration, Masters of Finance, or MS Computer Science, or equivalent, desired with 10+ years’ experience in IT end user operations, end user delivery management, and/or end user solution architecture, required, with ITIL certifications
  • Specific technical depth in and end user discipline preferred: Service Desk, SW Asset Mgmt/Provisioning, support automation, or Field Services
  • Technical depth having been acquired working closely with delivery teams in a delivery role or program management role or delivering Services & Integration Management (SIAM)
  • In-depth experience in creating and managing the creation of large scale, global managed end users services solutions, 10+ years preferred
  • Awareness of and/or familiarity with industry tools and concepts such as; Erlang-C and queuing theory; ITSM platforms such as ServiceNow, Cherwell or Remedy; End-point management platforms such as WorkspaceONE, SCCM, orIntune; Analytics or telemetry tools

Desirable Requirements

Experience working with staffing, cost and rates models

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.


Job Id: R099233Job Function: Sales Engineering