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Roster / Admin Officer

National Premier Disability Services - Orange, NSW

Voluntary, Charity & Social Work
Source: uWorkin


About NPDS

National Premier Disability Services is a flexible NDIS registered provider that strives to enhance the opportunities of people with disabilities to have an engaging, self-determined, and fulfilling life within their community. We are a growing, values driven organisation and provide quality services in NSW and QLD with plans to expand to other States and Regions.

About the Role

We are seeking an experienced Rosters & Administration Officer, for our Orange/Dubbo Region, to be based in our Orange Office. The role is responsible for the day-to-day rostering requirements for a variety of service models, programs, and locations.

  • Responsible for producing rosters across multiple service models, programs & locations that meet individual client service requests, providing flexibility and continuity of service delivery
  • Manage rostering and workforce efficiency in accordance and compliance with participant NDIS funding and Plans and NDIS Price Guide and relevant employment and SCHADS award obligations
  • Respond to short notice roster/shift changes, including cancellations, allocations and replacements from both participants and support workers
  • Maintaining rostering records with NPDS Internal CRM rostering software and connected apps ensuring data is accurate and up to date
  • Assist with maintaining CRM rostering software records for participant and staff, ensuring compliance with NPDS policy & procedures for required intake & onboarding documentation, including monitoring, reviewing & updating of compliance requirements
  • Assist with processing timesheets in accordance with NPDS payroll timeframes and process to ensure accuracy of wages and entitlements
  • Monitor and report on rostering trends, recommended system improvements and process efficiencies
  • Maintain positive relationships and engagement with participants, families, carers, support workers and external stakeholders and other services

About You

  • Minimum 2 years working experience in similar role, with demonstrated rostering experience
  • Working experience within the NDIA and Disability Sector highly desirable
  • Well-developed communication skills, with ability to engage positively with participants and support workers
  • Outstanding time management skills, ability to prioritise, with an eye for detail, and ability to think on your feet to problem solve
  • Demonstrated administration experience, IT & computer savvy, with ability to use and maintain NPDS internal CRM software and connected apps, Email, MS Office (Word, Excel)
  • Willingness and flexibility to actively participate in On Call

Compliance Requirements

  • NDIS Worker Screening – Current National Police Check & WWC
  • NDIS Worker Orientation
  • Valid Driver’s Licence and Own Vehicle
  • All applicants must be either an Australian Citizen, Permanent Resident or have an appropriate Australian visa that will legally enable them to fulfil the obligations of the position.

Please submit applications to the National Operations Manager, sarah.hamilton@npdservices.com.au including CV & Cover Letter

Orange, NSW

Voluntary, Charity & Social Work


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