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Desktop & Av Administrator

Thales Group - Sydney, NSW

Source: uWorkin


We’re inventing the future, right here, right now, at Thales. We design the critical security solutions of tomorrow by combining the curiosity to explore, the intelligence to question and the vision to create. Together we solve complicated problems by combining our experience in the market with our leading research and development capabilities.

About Your Role

The Desktop & AV Administrator is a critical role in our New Way of Working within the End User Compute Squad and provides on-site support across the Sydney sites for all IT systems within scope of support Service Level Agreement (SLA).

  • Providing 1st & 2nd level technical support for IS/IT services to a large local geographical area and a disperse group of remote sites and end users.

  • Providing support for Video and Audio Conferencing infrastructure in meeting rooms including first line break fix and liaising with vendors.

  • Follows the ITIL & Agile methodologies, including Problem, Change, Incident and Request Management.

  • Ability to travel between Sydney sites - Garden Island, Rydalmere & Sydney Olympic Park.

  • Be part of a squad that is focused on creating a high-performance culture, resulting in delivering customer excellence.

How About You?

  • Experience providing 1st & 2nd level technical support

  • Experience providing 1st tier support and fault diagnosis resolution for technology, particularly with Video and Audio Conferencing infrastructure and escalate to vendors as needed.

  • Maintain an efficient hardware refresh program for all desktop hardware and Video and Audio Conferencing infrastructure within scope.

  • Update incidents, requests and tasks with information relevant to customer calls.

  • Share knowledge within End User Compute Squad for Video and Audio Conferencing infrastructure support.

  • Assist with the deployment of software to customers via remote tools including UAT.

  • Maintain CMDB of all assets for technology in scope.

  • Follow the Change and Release process including User Testing

  • Identify and participate in the Continued Service Improvement Program (CSIP) for End User Compute.

  • Operate within established framework of ITIL processes such as Change, Release, Incident, Problem management and Agile.

Good to Know

You’ll get an email acknowledgement after you’ve applied, Thales strives to provide a personalised experience for all suitable applicants.

As a Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance. To learn more about clearances please visit – http://www.defence.gov.au/AGSVA/

International Traffic in Arms Regulations (ITAR) are applicable and as such, your nationality may be a factor in determining your suitability for this role.

As part of our standard process you will complete a police, medical, employment and references.

For more information on Thales visit us @ThalesCareers on Instagram

Thales is committed to promoting and maintaining a workplace culture of shared respect that enables all of us to feel valued, do our best, and remain truly passionate about the place that we work. We encourage applications from Aboriginal and Torres Strait Islander people and individuals from diverse backgrounds. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Wellbeing matters at Thales, and where possible we encourage flexible working.