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June

Customer Success Manager

Nosto - Sydney, NSW

IT
Source: uWorkin

JOB DESCRIPTION

As a Customer Success Manager you will be part of the commercial team in Sydney. You will liaise with both Sales and the Product Team – guaranteeing the growing international Nosto clientele a professional experience with Nosto and maintaining Nosto’s position as the global leader in personalization.


You will work closely with the merchants using Nosto to make sure all steps of the technical implementation are handled flawlessly. You act as a consultant to the merchant, making sure best practices are followed. This includes hosting webinars on Nosto and CRO, producing material on personalization and product improvement projects and providing technical support for customer’s tech teams.


You must be able to work with multinational and multicultural teams and customers based in multiple locations.


Responsibilities - what are you going to do: 


  • Empower our customers to reach their goals using Nosto’s Personalization Platform, data-based strategy suggestions, and our partner network
  • Own the entire customer lifecycle after onboarding, including renewals
  • Engage a portfolio of clients and build personal relationships with key people in the organizations
  • Identify and act on win-win opportunities for additional client investments
  • Relay valuable feedback and insights from the market to the product team
  • Deliver keynotes and webinars on different aspects of personalization
  • Improve both customer facing and internal processes.


Requirements - what we expect from you:


  • Combination of an analytical mindset (distilling big challenges into core components) coupled with a creative spirit (seeing multiple possible solutions)
  • Deep understanding of Ecommerce, its ecosystem (e.g. Platforms), and drivers (e.g. Conversion rate optimisation)
  • Excellent communication skills: active listening, persuasive writing and presenting
  • Ability to challenge clients assumption while maintaining absolute service-mindedness
  • Ability to balance competing priorities and manage several time-sensitive issues with minimal direction in a fast-paced environment
  • Fluent English.


What we respect:


  • An entrepreneurial personality: you will be part of the core team building something completely new and delivering it to exciting and innovative online businesses and brands
  • Good understanding of HTML, CSS, Javascript
  • Experience with Email marketing
  • Understanding of Google analytics or any other web analytics tool
  • Passion for emerging technology and/or retail.


What we offer:


  • Fast learning of all the aspects of e-commerce
  • Working with a state-of-the-art product and delivering it to exciting and innovative D2C brands.
  • A great team consisting of highly experienced professionals with rich backgrounds in Tech, eCommerce and Data Science
  • A competitive salary and benefits
  • Apple products (phone, laptop)
  • A job that gives you independence and autonomy and the opportunity to make a real difference in a fast-growing company.

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