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Customer Success - Technology Deployment Leader

IBM - Sydney, NSW

Source: uWorkin



At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, let's talk.

Your Role and Responsibilities

The Customer Success - Technology Deployment Leader (TDL) is tasked with enhancing the client’s understanding of their IBM Enterprise License Agreement (ELA) and the capabilities and value it can provide to their business, and working with them to achieve and measure these outcomes. The TDL will work with the client and the IBM account team to identify and progress use cases to consume the ELA’s content. Additionally, the TDL will partner with the client on the governance and administration of the ELA.

This opportunity is based in Sydney.

You Will Achieve This By

  • Building strong and robust networks within the client and IBM
  • Proactively working with the client in ‘show & tell’ of the capabilities of IBM’s cloud and other offerings, maximise the value derived from the whole ELA and find use cases that will utilise its content. This could be achieved through 1:1 conversations, organising workshops and road shows or encouraging participation at other relevant IBM events.
  • Maintaining a map of current ELA usage and matching unused content to new business needs.
  • Being a 'go-to' person answering customer questions, providing advice on processes, software roadmaps, entitlements etc.
  • Helping the customer access the IBM expertise they need.
  • Assisting the customer with consumption and entitlement tracking required by the contract.
What skills should you bring?
  • Passionate about customer success with experience in program and problem management.
  • The ability to learn, understand and explain how IBM’s hybrid cloud strategy and solution capabilities align with client use cases.
  • Demonstrated ability to build and leverage extensive relationships throughout client and vendor organisations.
  • Experience and credibility in the banking and financial services industry.
This is a permanent position with the requirement to be working between client sites and the IBM office in Sydney.




Technical and Professional Expertise

As above

Preferred Technical And Professional Expertise

As above

About Business Unit

IBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.