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Administration Support Officer

Flourish Australia - Newcastle, NSW

Administration & Secretarial
Source: uWorkin


Flourish Australia has an exciting opportunity for an Administration Support Officer to join our Newcastle team!

This position is part-time (48 hours per fortnight) working Monday to Friday and is classified at Level 3 on the Flourish Australia Enterprise Agreement (2018).

About the Opportunity

In this role you will be responsible for a broad range of administrative support functions, reporting to the Manager and assisting various teams within the Hunter. You will demonstrate a high level of professionalism as the first point of contact to ensure a positive experience for those wishing to access Flourish Australia.

You will be a professional and emotionally intelligent individual, with strong written, verbal and interpersonal communication skills, as well as effective organisational skills, good problem solving skills and the ability to maintain confidentiality at all times. You will also be able to demonstrate a practical and optimistic approach, possess the ability to work effectively within a team environment as well as independently, and have a good degree of computer literacy.

Responsibilities include (but are not limited to):

  • Providing a professional reception service to the Newcastle office
  • Providing general administrative and clerical support to the Hunter Cluster
  • Processing referrals and enquiries in the relevant databases
  • Maintaining effective communication with stakeholders at all times
  • Filing, word processing, and data entry
  • Handling enquiries via telephone, electronic and paper mail, fax or visitors and directing them to the appropriate locations and managers
  • Maintaining records, such as learning and development records, car logs, car toll notices and penalty notices and organising car service bookings
  • Coordinating meetings and events, including arranging room bookings, catering, room set up and other requirements
  • Processing invoices

For more information about what it means to be an Administration Support Officer with Flourish Australia, please review the Position Description.

Who we are

Flourish Australia is one of Australia’s most experienced community mental health organisations. Our purpose is to support people to flourish, believe in their futures, and become contributing members of the community.

Our services are comprehensive and highly personalised because each person’s experience will be different and their needs, as an individual, are unique. Together we set goals, connect individuals with the right people, support services and opportunities to meet their needs.

Our positions are open to all suitably qualified applicants. We have a strong commitment to the participation of people with lived experience of mental health issues in our workforce. We value diversity and encourage applications from suitably qualified people from Aboriginal and Torres Strait Island backgrounds, people from CALD and LGBTI communities and mature age candidates.

Selection Criteria

  • Formal qualifications in office administration or relevant certificates/training in office administration
  • Demonstrated, relevant experience in an office environment
  • Ability to use Microsoft Office Suite and ability to utilise other appropriate information management systems
  • Be people focused and have strong written, verbal and interpersonal communication skills
  • Be committed to professional and ethical conduct
  • Be self-motivated, responsible and have a proactive attitude to work
  • A current Australian drivers licence

Highly desirable:

  • A background working in an NGO and/or mental health/disability sectors
  • Current First Aid certificate

All appointments with Flourish Australia's Mental Health Services are subject to an NDIS Worker Screening clearance, a National Criminal History Check, a Working With Children Check, previous employment reference checks, satisfactory Australian residency status and other background checks.

For further information, please contact Michaeli Gwilliam, Manager. E: michaeli.gwilliam@flourishaustralia.org.au (please do not email applications)

About the Benefits

  • Tax-Free Salary Packaging available up to $15,900;
  • Family-friendly and flexible working conditions; and
  • Career development opportunities.