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Product Content Writer

SiteMinder - Sydney, NSW

Source: uWorkin


Product Content Writer
We're looking for a Content Writer to help bring to life our product in the written word as part of our new online help and learning experience.
Who We Are
Ever booked hotel accommodation on Booking.com, Expedia or TripAdvisor? Chances are, you’ve used SiteMinder. Our goal is to liberate hoteliers with technology that makes a world of difference, and we do that by helping them find and acquire guests online.
We are the world’s leading guest acquisition platform for hotels, supporting 35,000 hotels in 160 countries to generate more than 87 million reservations on our platform each year.
We want to give our customers an online help and learning experience that is world-class. As part of this mission, this role will…

  • Work with the product content team to define our product content presentation as part of the online help and learning experience
  • Work closely with the product team to bring to life a wealth of knowledge in a super consumable and understandable way for both prospective and existing customers.
  • Understand a product team's existing processes and work with that to deliver timely and well executed content for the knowledge base.
  • Editing the writing of product subject matter experts & creating clear content writing principles for the SMEs to follow in future.
The Ideal Candidate Will Possess
  • Know how to communicate and simplify instructions, making things accessible and delightful for all viewers
  • 2+ years writing, preferably with marketing or product content experience
  • Strong narrative skills to tell our product stories
  • Ability to confidently edit copy written by others to conform to a style guide
  • Ability to turn detailed or potentially complex technical jargon into consumable, meaningful and engaging written pieces
  • Knowledge of Figma, Jira, Trello and Zeplin a big advantage
  • Will have ideally developed video explainer scripts
  • Can adopt and maintain our new brand style and tone of voice
  • Team orientated and good communicator
  • Able to sell in and guide key stakeholders
  • Passionate about technology
  • Excellent time management and delivery skills
  • Journalism, creative writing or marketing related degree
How To Apply
Does this job sound like you? If yes, please apply with a copy of your resume and our Talent Acquisition team will be in touch.
We encourage people from underrepresented groups to apply
Why join SiteMinder HQ?
See where the tech magic happens at SiteMinder HQ - the home of our product and development teams. We’re the trailblazers of our industry and our enemy is closed thinking, so you’ll have the chance to be creative and question the status quo.
Every day, you’ll have new problems to solve - and meet new people to learn from. Our executive team and global functions are based in Sydney, so you’ll benefit from access to leaders and collaboration with people from all walks of the business. We continue to grow rapidly and we’re committed to supporting the learning you need as you grow with us.