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Senior Workplace Manager

The Trade Desk - Sydney, NSW

Hospitality, Travel & Tourism
Source: uWorkin


The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media-buying platform that helps brands deliver a more insightful and relevant ad experience for consumers — and sets a new standard for global reach, accuracy, and transparency.

So if you’re talented, driven, creative, and hungry to bring something entirely new and wildly ambitious into the world (and have some fun doing it), then we want to talk.

The Trade Desk is seeking an inspirational Senior Workplace Manager to join our dynamic Workplace Services team! Our Workplace Managers lead teams that are responsible for creating a “best in class” workplace experience by overseeing vendor services, driving workplace communications, establishing stakeholder relations, and identifying ongoing opportunities for improvement.

This role covers a diverse range of responsibilities and is focused on owning and managing workplace operations in our Australia offices.

This person will be a strong Cultural Ambassador for The Trade Desk bringing first-class hospitality and a customer centric approach to work each day.  Candidates must be able to work independently with minimal on-site supervision, be able to manage multiple projects in a fast-paced environment and have excellent written and verbal communication skills. The candidate should have strong mentorship qualities to manage, guide and educate team members and relevant vendors. This role is people-fronting, multi-faceted, dynamic, and engaging; an upbeat, positive attitude is a must.

What you’ll do:

  • Lead efforts to elevate and create a holistic workplace experience across our multiple Australia offices by demonstrating strong hospitality focus across wide array of services such as: employee and guest arrival experience, office communications, food and beverage program, facilities, health and safety, space planning, office culture activation, events support, and general workplace operations responsibilities
  • Maintain and influence effective relationships with senior business leaders and teams across functional areas throughout the organization that effectively balance the needs of the workplace team, the office, and the business
  • Lead communication efforts and represent Workplace in your local offices, communicate difficult concepts across various platforms with professionalism, creativity, and clarity in a way that effectively influence and inspire others
  • Partner with members of the Real Estate, Facilities and Workplace Services team and other departments to help ensure successful completion of special office projects
  • Actively assess the pulse of the office by engaging with employees at all levels of the organization and sharing insights with the workplace leadership team to achieve successful organizational outcomes
  • Use independent judgement, proactively and efficiently manage end to end workplace operations, create and implement scalable process and procedures, manage Workplace budgets, and oversee delivery of programs and services that positively impact the workplace culture and employee’s productivity
  • Lead, coach, and mentor other members of the team and provide guidance on complex issues facing the workplace organization 
  • Identify, negotiate, and manage strategic vendor relationships and address service concerns through timely feedback and performance reviews
  • Delegate and prioritize effectively while balancing competing priorities
  • Exercise discretion and independent judgement to implement important planning and action 
  • Understand compliance, local government nuances and regulations
  • Partner with HR and building management to communicate information to employees and visitors in a timely manner to ensure a safe and secure workplace for everyone
  • Work closely with other managers and senior leaders to coordinate across departments and build The Trade Desk’s organizational capabilities 
  • Maintain broad understanding of the processes, procedures, and systems used to accomplish team’s work and familiarity with the underlying concepts in other disciplines within the function

Who you are:
  • Bachelor’s degree or similar with 6+ years of direct experience (or 10+ years of comparable experience) leading and managing fast-paced offices or professional work environment.
  • Thrive in a high-growth and matrixed environment, experience within tech sector is a plus 
  • Excellent organizational and problem-solving skills, solutions-focused, strong people, and communication skills
  • Possess a service-oriented mindset and excellent hospitality skills
  • Passion – your work matters, and you deliver it with an upbeat, positive attitude with attention to detail
  • Grit – sometimes solutions take creative thinking and multiple iterations. You are resilient and resourceful in finding solutions
  • Have a macro view - Know when to escalate and when to make decisions or recommendations. and understand how decisions can have impact across teams, offices, and global objectives
  • Strong team player with experience working with C-Suite and Executive levels
  • Experience managing team members that consist of either managers or individual contributors
  • A creative mind with an ability to suggest innovative ideas and improvements
  • Strong business acumen and knowledge of business insights
  • Excellent written, verbal communication skills and comfortable with presentations
  • Proficient in MS Office Suite – Word/Excel/PowerPoint 
  • Able to respond after hours for emergencies and able to work outside of designated hours as needed 

About us

There are a ton of reasons why TTD is a phenomenal company to work for, but here are the top 7 that I think you'll find most interesting:

1. We are a globally collaborative environment. You will have the opportunity to work with brilliant & diverse teams from all over the world 

2. We celebrate continuous learning at TTD – here you will have opportunities to be sponsored for further education, certifications and we also have an in-house learning platform to support your further development

3. We promote an environment of reward and recognition – At TTD, you will be recognised for your efforts and for each anniversary at TTD, we will celebrate you, and reward you for your contribution!

4. We offer a top-tier compensation package, flex work environment, beautiful offices with all the perks that you're used to (snacks, catered lunches, wine, beer), competitive equity, and an employee stock purchasing plan. We IPO'ed 5 yrs ago, with our stock price growing by 1000% in such a short time.

5. We promote an inclusive and diverse environment – we have many events and activities that truly make TTD a ‘Great Place to Work’ and promote inclusivity and diversity across our organisation.

6. Our culture - We have a wonderful team of brilliant high achievers built on a culture of empathy, grit, collaboration, & ownership. We are an award-winning company – we have won ‘Great Place to Work’ awards across Australia, US, UK, Europe and Asia!

7. The programmatic ad-tech industry represents a unique growth opportunity – it's currently only making up for about 2% of the overall $600B advertising industry. As we like to say here, "We're only 2% done!"

Ready to tackle the other 98% with us? Apply for our position today!

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.