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Claims Advisor

EML (Employers Mutual Limited) - Parramatta, NSW

Customer Service & Call Centre
Source: uWorkin


  • Utilise your Customer Service, Hospitality, Retail or Call Centre experience and help injured workers return to work
  • Fun, collaborative & innovative culture with excellent growth opportunities
  • Rotating roster between 8am - 6pm Monday - Friday, starting 19th July 2021


We provide you with the best possible start to your new career with us. You will receive full training and support from day one and participate in our supportive 9-week training program. You will be able to harness your Customer Service, Hospitality, Retail or Call Centre experience and have a meaningful impact on people who have been injured.

As a Claims Advisor your role will consist of 3 elements working on a 2-week rotating roster; inbound calls, first contact calls (outbound) to injured workers and claim administration duties.

The learning we offer is ongoing and this role allows you to create a long-term career with EML. This is a full-time permanent role based in our Parramatta office.

About You
  • You will show a high level of empathy while being passionate about providing great customer service
  • You will be a great listener, display excellent communication skills and have a solution focused mindset
  • You will embrace change with confidence and are comfortable with working in a multi-system environment whilst having the ability to handle and overcome challenges
  • Having great attention to detail, you will enjoy learning and growing within the business

Your Responsibilities
  • Providing world class customer service experience that is focused on early intervention in the form of advice, guidance and support to injured workers, employers and other stakeholders
  • Assisting injured workers and employers in recovery and developing return to work plans specific to their individual situation
  • Collaborating with Injury Management Specialists and other subject matter experts to collect information and assist customers receive expert advice and support
  • Recording and maintaining accurate records


This is a permanent position where you will be working a rotating roster within our Support Centre opening hours - Monday to Friday, 8am to 6pm with potential opportunity for extra hours. We will provide you with full training, commencing on the 19th July 2021.

What We Offer

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including :
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our RewardsHub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Companywide events to celebrate success
  • Quarterly Reward and Recognition Awards
  • 17.5% annual leave loading

At EML we are continuing to hire nationally during COVID-19. As a business, we are migrating back to a work from office environment with new joiners commencing within the office environment for their onboarding period.

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. For alternative formats to submit your application or for more information on the position, please Thomas Brown at t.brown2@eml.com.au

Parramatta, NSW

Customer Service & Call Centre


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