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Software Support Product Specialist/maternity Leave Contract

Elekta - Sydney, NSW

Source: uWorkin



Provide Customer support and Training for Elekta software solutions in an efficient and professional manner. Primarily support is for Elekta Treatment Planning Systems and other Software.



  • Provide phone and email support, technical advice & “Help Desk” support as appropriate to customers
Maintain knowledge of current and past Elekta Software products
  • Liaise with other members of the Software team to address any existing Customer concerns promptly & effectively.
  • Excellent verbal and written communication skills
  • Implement newsletters & application notices.
  • Attend Conferences (as required), to maximise Oncology Users perceptions of long-term continuity and reliability of Elekta Pty Ltd within Australasia.
  • Provide Technical/analytical skills in the area of PC/Network Computing and Operating systems
  • Ability to troubleshoot/diagnose issues with software and hardware interfaces, including DICOM connectivity and transfer
  • Familiarity with all Microsoft server/workstation operating systems, Citrix
  • Sales Support. Assist Elekta sales staff and distributors with technical advice for existing and future sites.
  • Participate actively in the support and training of new staff and others as required.
  • Works on “complex problems” where analysis of situations or data requires in-depth evaluation of various factors.
  • Initiates and actively pursues projects (as required)
Relevant Knowledge, skills and competencies -


  • Familiarity/proficiency with the following: Outlook, Word, Excel, PowerPoint, WebEx, CLM, Pivotal and/or Clientele
  • Familiarity with the curriculum development process and educational methodology
  • Working knowledge/understanding of all Elekta software products and proficiency in assigned product specialties
  • Strong verbal and written communication skills
  • Strong presentation skills (ability to communicate effectively to a group)
  • Ability to effectively interact with customers (via phone and face-to-face)
  • Ability to travel up to 30% (both domestic and international.)

Education And/Or Experience

Radiation Therapy Qualification valid in Australia and/or New Zealand with at least three years clinical experience in a Radiation Therapy Department working as a Radiation Therapist, Dosimetrist or Medical Physicist. Experience with at least one of the following Elekta products: MOSAIQ, CMS XiO, CMS Focal, CMS Monaco, or BS in Electrical Engineering, Computer Science, Associate's Degree or equivalent with 2 years customer support experience in a related field may substitute for degree. Experience with at least one of the following Elekta products: MOSIAQ, XiO, Focal or Monaco.