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Senior Manager, Continuous Improvement Collections

Westpac Group - Sydney, NSW

Any Industry
Source: uWorkin


Job Description

This role can be based out of Sydney, Melbourne, Brisbane or Adelaide

How will I Help?
As the Senior Manager, Continuous Improvement Collections, you will be joining the Group Operations Business Unit where you will be a key member of the Business Assist Leadership Team. Your role will be paramount to helping contribute the delivery of Westpac’s vision and strategic priorities.

As the Senior Manager your role is paramount to helping deliver Westpac’s vision and strategic priorities. Shaping the future support mechanisms for everyday Australians requiring and assistance or experiencing hardship. Working with the Head of Business Assist, and closely with the Executive Manager of Strategy and Performance Optimisation, you will play a significant role improving the way we support customers in Business Assist. The importance of data driven decision making cannot be underestimated, you will use your connections and insights to provide recommendation on future requirements to optimise and advance Business Assist, helping uncover opportunities for performance optimisation, productivity, and improving customer experience.

You will be one of the key inputs into the Business Assist strategy, working with Senior leaders within Customer Assist to bring the Customer Assist vision to life ensuing it remains updated and relevant. You will play a key role in transforming the day-to-day and future of collections, ensuring we optimise collecting whilst we are ensuring caring for our customer.

What’s in it for me?
You will play an important and significant part in the future of a business that has been around for 200 years. Our vision is to become one of the world’s great service companies. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure.

What do I need?
You will have 5-7 years proven continuous improvement and strategy experience from a similar role ideally within banking & finance or a large organisation. From you prior experience you will have excellent understanding of continuous improvement concepts including Six Sigma, lean & value stream mapping and you will have the ability to set-up, facilitate and lead service improvement sessions with a range of business stakeholders.

You will have experience in designing or implementing a framework of continuous improvement in multi-location organisations, experience with programs specifically in debt collections and recoveries and in large scale and highly regulated environments with a strong understanding of risk management and risk awareness, and experience designing remediation plans to address productivity and efficiency issues with a track record of following through to ensure closure.

Your communication skills, both written and verbal, will be sound and you will have the ability to interact professionally with a diverse group of Partners, Senior Managers, and subject matter experts. You will have strong analytical, project and product management skills and experience of the whole project life cycle.

What is it like to work there?
We aim to provide one big, supportive team of people who love helping others succeed. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

How do I Apply?

Start here. Just click on the APPLY button.

As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.

The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.