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Business Process Analyst - Bpmn

Davidson Gray | Recruitment Business Start Up Investors and Support Providers - Melbourne, VIC

Source: uWorkin


The Process Analyst will be required to work in a small and friendly team to undertaking a large system replacement of a Billing and Collection platform.

You will be required to capture and maintain existing processes as a baseline of the current state and contribute to the design of future state processes for the new billing and collections platform.

What will you be doing?

  • Document current "AS-IS" business processes
  • Redesign and document existing processes to ensure appropriate fit for an out-of-the-box billing system
  • Gain acceptance of new processes and sign off
  • Identify change management requirements and suggest appropriate methods to address these for effective implementation
  • Deliver evidence-based improvement for customer experience
  • Business process mapping, re-engineering, and management, Advanced MS Office, Excel, and PowerPoint skills
  • As-Is Activity Flows and As-Is Task Flows
  • Identification and documentation of operational risks and improvement opportunities

What skills will be required:

  • Extensive experience as a process analyst on a complex technology, process, and change-driven projects
  • Understanding and application of standard approaches to process documentation e.g. BPMN.
  • A proven track record of producing high-quality process documentation including process maps, workflows, and user procedures that depict AS-IS and TO-BE solutions and proposals
  • Advanced analytical and data skills
  • Strong written and verbal communication skills at all levels
  • A collaborative team attitude and strong interpersonal skills
  • Previous experience working in an Agile environment and with cross-functional operational areas
  • Experience with Confluence, Gliffy, and JIRA highly regarded but not essential
  • Any experience of working in Government or Utilities highly desirable

To apply, upload your current resume in Microsoft Word format only (.doc or .docx)

  • Davidson Recruitment