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Onboarding Specialist

dotdigital - Sydney, NSW

Source: uWorkin


dotdigital is looking for a hands-on Digital Project Manager to join the growing and talented APAC team! From helping onboard new clients through to managing/implementing managed services such as automation builds, it’s a diverse and challenging role. A fantastic opportunity to for an organised and detailed individual to help with the continuation of huge growth and success in region.


  • Work with members of the APAC and Global Professional Services teams
  • Onboarding clients and facilitation of managed services including handling of data, working with client creative assets, segmenting client data and analysing results from sales handover to handing them over to a customer success manager to pick up their omni channel marketing strategy
  • Manage project schedules, and coordinate internal resources to meet deadlines
  • Communicate courteously with customers by telephone, email, and face-to-face
  • Provide help and advice to customers using dotdigital products or services
  • Keep accurate records of discussions or correspondence with customers using the dotdigital project management tool
  • Produce written information for customers

Experience & Skills

  • 1-2 years’ experience in a client facing role in a digital marketing environment preferred
  • 1-2 years’ project management experience would be preferred
  • Experience working in a digital or email marketing role
  • Ability to work to tight deadlines with changing priorities
  • Ability to manage multiple projects simultaneously
  • Fantastic attention to detail – especially when working under time pressure
  • Hard working, enthusiastic, passionate about digital
  • Proactive and confident, and able to build credible relationships with clients and their agencies
  • Strong oral and written communication skills