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June

Customer Success Advisor

SiteMinder - Sydney, NSW

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Customer Success Advisor

As our Customer Success Advisor, you are a passionate individual who will help to make our customers successful with our industry leading product portfolio. We are expanding our global customer success function to help customers through the on-boarding process, product adoption and optimisation to ensure customers receive maximum value of our products and services that will ultimately make them successful and grow with our products suites.

Who We Are

Ever booked hotel accommodation on Booking.com, Expedia or TripAdvisor? Chances are, you’ve used SiteMinder. Our goal is to liberate hoteliers with technology that makes a world of difference, and we do that by helping them find and acquire guests online.

We are the world’s leading guest acquisition platform for hotels, supporting 35,000 hotels in 160 countries to generate more than 87 million reservations on our platform each year.

As the Customer Success Advisor, your primary responsibilities will include:

  • Ensuring our customers are achieving their desired business outcome through SiteMinder platforms, driving adoption, product optimisation and customer retention, leading to contract renewals, growth and advocacy
  • Understanding customer needs and provide a holistic approach and solution to achieve a great customer experience and value add
  • Taking ownership of customer's problems and seek to identify, respond and resolve any customer issues whilst managing customer expectations throughout
  • Paying close attention on account health, product usage and trends and acts on significant trends to mitigate customer dissatisfaction and potential attrition
  • Submitting customer’s feedback for ongoing product and service improvements
The Ideal Candidate Will Possess
  • Ideally 2+ years experience in customer facing roles: sales, management consulting, customer success, account management, training functions or another customer facing role
  • You are comfortable with objection handling and have a technical aptitude/hunger for understanding our product suite
  • Experience in working with complex, multi-divisional, multi-geographical customers
  • You love communicating with people in general but especially with customers! In other words, you have a great empathy to be able to anticipate and articulate the customer’s problem.
  • You are tech savvy with a sound knowledge of all things technology
How To Apply

Does this job sound like you? If yes, please apply with a copy of your resume and our Talent Acquisition team will be in touch.

We encourage people from underrepresented groups to apply

Why join SiteMinder HQ?

See where the tech magic happens at SiteMinder HQ - the home of our product and development teams. We’re the trailblazers of our industry and our enemy is closed thinking, so you’ll have the chance to be creative and question the status quo.

Every day, you’ll have new problems to solve - and meet new people to learn from. Our executive team and global functions are based in Sydney, so you’ll benefit from access to leaders and collaboration with people from all walks of the business. We continue to grow rapidly and we’re committed to supporting the learning you need as you grow with us.

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