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Service Delivery Manager - Replenishment, Vendor, Product And Planning

Woolworths Group - Sydney, NSW

Source: uWorkin


About Us

Founded in 1924, Woolworths Group is Australia's largest retailer with more than 3,500 stores across Australia and New Zealand that span food, drinks, general merchandise and hotels. The Woolworths Group is a proud, home-grown Australian business, employer of more than 205,000 people and a committed business partner of many thousand local farmers, producers and manufacturers.
At Woolworths, spreading the joy of food to our customers is the reason we do what we do. We live it and we breathe it. If you’re someone who leads by example and strives to be better every day, then we would love to hear from you.

The Role

As our IT Service Delivery Manager you will be the primary IT point of contact for our Product and Value Chain business operational teams. Using your skills, knowledge, experience and passion for retail to define, initiate and manage the operational delivery of technology solutions with the aim to exceed business expectations and drive advocacy for the IT Division.

As the primary contact point for IT operations, you will ensure IT service delivery meets agreed service level objectives through incident, problem and IT change management.

Key Responsibilities Include

  • Build and maintain relationships with their business leadership teams, key business operations teams and IT support leadership teams
  • Accurately gauge business satisfaction with IT services, measure service levels and how we compare to industry best practice
  • Delivery of key performance and management reports
  • Drive continuous service Improvement across the portfolio by looking at trends
  • Implement and employ communications mediums and measure for effectiveness
  • Represent IT within the business operations teams where support can:make a difference and improve communications and business relationships
  • Identify and leverage opportunities to bring IT Operations to a “seat at the tables” in the business
  • Be on call for major incidents
  • Participate in IT major incident management process
  • Provide timely IT service restoration status reports to their business during major incident
  • Provide business service impact status to the IT major incident managers and support teams
  • Liaise with the business operations to execute IT service recovery and alternate service restoration solution
  • Provide leadership to ensure a service restoration is efficient
  • Aligns with their respective business leadership teams to understand future IT needs so that business requirements can be interpreted and communicated to IT Solution leads
  • Manage and regularly review the performance of the portfolio
  • Identify and manage risks, issues, assumptions and dependencies for the portfolio

About You

You will have extensive experience in support IT systems as well as leading major incidents and experience in business partnerships and customer engagement.
  • Understanding of the supply chain landscape and the relationships to our stores and broader IT technologies, applications and services.
  • Bachelor Degree in computer science or equivalent is desirable
  • Current ITIL Accreditation
  • Strong Leadership skills that enable a clear direction and vision for the area to be understood by all stakeholders
  • Leadership of teams to deliver against this vision
  • Strong relationship building skills
  • Influence and Negotiation skills
  • Understanding of business strategy
  • Understanding of IT trends
  • Experience in Retail Business with a strong emphasis on Value Chain (Supply chain and logistics)
  • Experience in Business Process & IT Systems
  • Commercial experience in managing budgets
  • Excellent interpersonal skills
  • Advanced communication skills

Joining the Group

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage and we are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.

We’d love to hear from You

If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn or via www.wowcareers.com.au. #LI

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.