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June

Customer Service Manager

The Hatchery (Hub) - Sydney, NSW

Any Industry
Source: uWorkin

JOB DESCRIPTION

The Role

As the Customer Service Manager with The Hatchery, a specialist online events company, you will be responsible for delivering exceptional telephone and email-based customer service for our customers through the prompt and accurate processing of registrations and customer enquiries. We are seeking an enthusiastic, driven individual who has exceptional attention to detail to ensure effective communication between stakeholders. We have the best of both worlds with our hybrid working environment, balancing our time between the office and working from home.


Who are we?

The Hatchery is on a mission to connect people with knowledge to inspire change. Working at The Hatchery, you’ll get to experience the best of both worlds: the youthful, fun-loving, start-up culture of a new company, coupled with the grounding of a driven, dedicated team who bring years of experience and a wealth of industry knowledge to the company. Not only is our (growing) team highly passionate about the quality of our services, but we are also hungry to grow, and continuously seek new possibilities. We thrive on positivity, love trivia and take fancy dress way too seriously.

What do you need to join the team?

  • A minimum of 1-2 years experience in a high volume order processing customer services environment
  • Technologically savvy - previous experience using Salesforce & Zoom are highly desirable
  • Autonomy and confidence, to manage the customer care function independently 
  • Self-starting, with a proactive attitude and a passion for delivering exceptional customer service
  • Well developed and professional interpersonal skills with a confident telephone manner
  • Ability to interact effectively with stakeholders at all levels, both internally and externally
  • Possess a high level of attention to detail and organisational skills
  • A flexible approach with a desire to perform a wide variety of tasks
  • Good time management skills and ability to prioritise effectively
  • Process-driven with excellent problem-solving skills
  • A high level of energy, enthusiasm and drive to succeed
  • Intermediate knowledge of Microsoft Office applications


What’s in it for you?

We are a close-knit team that works collaboratively to achieve success, welcome feedback and acknowledge each other’s accomplishments.


Whilst there is structure in this role and the overall business, our staff have the ability and influence to drive change and share ideas with our leaders to shape our organisational growth. At The Hatchery, we are empowered and take pride in what we do. If you are looking for an opportunity where you can be rewarded for your efforts and make a difference through your contribution, then The Hatchery is the place for you to take your career to the next level.

Please submit your CV and cover letter addressing why you are the right person for this role

Only applications that follow the outlined application process will be considered. Applicants must have full working rights. No recruitment agencies please.



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