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June

Bankwest Customer Service Representative - Syd

Bankwest - Sydney, NSW

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

  • You are a passionate and driven individual
  • We are a team of diverse colleagues
  • Together we can deliver first class customer experiences
See Yourself In Our Team

Our Contact Centre strives to enhance customer relationships by providing "Homegrown, exceptional customer experience 24/7”. On a daily basis you will provide quick, accurate and up to date answers to customers queries, ensuring that you resolve all the calls you are skilled to take.

Do Work That Matters
  • Receive inbound calls from customers, offering resolution of the query at first point.
  • Provide customers with information relating to their products, services and transactional information.
  • Be aware of the operational risk, regulatory compliance and occupational health and safety requirements that apply in your area of business.
  • Be the warm and engaging voice of the business that our customers hear when they call in
  • Contribute to the teams vision and values ensuring you understand that you can add value to every single enquiry , every interaction and make every effort count
We’re Interested In Hearing From People Who Have
  • Strong customer service skills
  • Good computer skills and able to use multiple systems at once
  • Able to work in a high paced team environment and revels in change and feedback to improve performance
  • Risk Mindset – All Bankwest employees are expected to proactively identify and understand, openly discuss and act on current and future risks.
Role Specifics
  • This role may require you to work on a 24/7 rotating roster from time to time, so please take this into consideration when applying for the position.
  • Location is in our vibrant head office in Sydney
If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 19/06/2021

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