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June

Bankwest Customer Home Lending Team - Consultant Expression Of Interest

Bankwest - Perth, WA

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

We are looking for Customer Consultants express interest in future roles in our phone based Customer Home Lending team on a full time basis. The team is situated in our Perth head office.

Do work that matters

As a Customer Consultant you will be the first point of contact for our phone customers, and will be looked upon as a "solutions expert" across all retail non-home lending products. During your time in the role you will have an opportunity to impact the customer experience by holding meaningful needs based conversations and providing outcomes that will improve the financial wellbeing of our customers and communities.

Day To Day You Will Be Responsible For

  • Holding needs based conversations over the phone with our customers, building genuine long-lasting relationships
  • Providing efficient, accurate and quality solutions across all customer segments
  • Resolving customer issues and complaints in a timely and professional manner
  • Keeping up to date on Bankwest products and assisting customers with products such as personal loans, credit cards and savings accounts
We’re Interested In Hearing From People Who Have
  • Experience in a customer service role which has allowed you to build rapport and work with customers to achieve their goals
  • Excellent active listening skills
  • A passion and sense of enthusiasm for providing excellent customer service
Please note, this is an expression of interest for future vacancies.

You can be you

At Bankwest, we attribute our ongoing success to our customer-focused people and vibrant culture. We promote flexibility to balance your work and home life and ensure you achieve your career goals and personal needs. Bankwest is adopting new ways of working and embracing new technologies to meet rapidly changing customer needs in today’s digital economy.

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 16/06/2021

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