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Customer Specialist -originations

Latitude Financial Services - Brisbane City, QLD

Customer Service & Call Centre
Source: uWorkin


Full Job Description
Providing you with an opportunity to engage in a full spectrum of work, from when a customer first applies for a credit card to supporting our store merchants in applying sales to customers accounts.

Let’s look at the opportunity.

Working in a remote contact centre environment, you will receive calls from our credit card customers and merchants regarding new and existing accounts and update / maintain accurate customer and merchant records. You will also contact customers and their employers to assess their proof of income documentation when assessing their eligibility for credit.

Capture all customer expressions of dissatisfaction, resolving complaints where possible and escalating when a resolution is not possible.
Maintain and take responsibility for recording own work, ensuring that business measures are accurately captured and reflect the customer’s circumstance.
Ensure day-to-day activities are performed in a timely manner, so goals and objectives are met.
Comply with and maintain knowledge of State/Federal legislation that governs the Latitude Financial Services business activities.
Ensure understanding and compliance with all Latitude policies and procedures.

Let’s look at you.

Essentially being the first point of contact for our customers / retail partners - You will be the voice of our brand, so some things are essential to us:

Be a team player, willing to try new and innovative techniques and ways of working
You love life! Warm, friendly, and empathetic, customers will love speaking with you over the phone, building rapport will come easily
Committed to your role and the team you work with. Reliability is essential
Understand the value of the customer and provide a customer experience that goes above and beyond.

As a company, we’ve always been great at flex and remote working, so you’ll need to demonstrate you’re a natural when it comes to self-efficiency and having the motivation to get the job done.

Any work experience within Customer Service or Finance is advantageous but our key focus is finding the finest individual to contribute to our diverse culture. We are looking for an energetic, driven team player with a positive 'can-do' attitude.

This is a full-time opportunity and therefore it is imperative that you can be flexible with our operational hours that cover the below.

7.30am-6.30pm Mon- Wed
7.30am-7:30pm Thursday and Friday
8:00am-5:00pm Saturday
8:00am-4:00pm Sunday

Sound like you?

That’s a good sign! In return for your energy and ideas we offer Health, well-being, and social initiatives to help you feel great and stay connected.

We always support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home an office or a combination of both.

We live and breathe our values. Act Right, Show Care, Be Curious

Brisbane City, QLD

Customer Service & Call Centre


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