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Service Desk Analyst

ASG Group - Perth, WA

Source: uWorkin



We are a community united by our dedication to living our values of Accountability, Initiative and Grit.

Our highly talented people genuinely care about each other and it is this supportive culture that makes ASG a great place to work. Through the breadth of our services, you will gain exposure to a diverse range of clients, industries and technologies.

We offer you the flexibility to choose how you get the job done around the things you love. You will have the trust, support and autonomy to do your job and do it well. We value on-the-job learning and provide opportunities for professional development to help our ambitious, high achieving people pursue their goals. At ASG, your success is inevitable.


We currently have an immediate opportunity for a Service Desk Analyst to join the team in Perth. This is a fixed term permanent role for 6 months with the possibility to go permanent thereafter.

Responsibilities include:
    • Responding to phone, email, and event alerts within the defined, contractual SLAs and achieving a high level of customer satisfaction through a high quality of service and accuracy in following of processes and procedures
    • Correctly identifying Priority 1 and 2 incidents and act on them in relation to major Incident Management processes
    • Using knowledge (own and group), remote troubleshooting tools and reference databases to resolve incidents remotely
    • Managing incidents throughout their lifecycle within the required SLA timelines
    • Keeping customers updated
    • Contributing to Knowledge Management
    • Knowledge of Windows 10 is essential
  • Degree qualified
  • 1-2 years' experience in a similar role or in a customer service environment.
  • ITIL Foundations

In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you’ll be rewarded with a career changing experience only consulting can provide.
  • Unwavering focus on professional development
  • Diverse & challenging project work
  • Paid certifications
  • Flexibility to juggle what’s important to you with work
  • Committed health & wellbeing plan
  • Competitive salary packages
  • Corporate partnerships


We celebrate the diversity of people, and we pride ourselves on ensuring everyone belongs. As an equal opportunity employer, we want to create opportunities for everyone and will consider all applications without bias.

We value our collaborative culture and work together to support a variety of community organisations and social issues.