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It Support Officer


Any Industry
Source: uWorkin


Panthera Finance Group is a rapidly growing group of Finance companies with of over 500 staff. Our HQ is based in Brisbane with offices up and down the East Coast. We invest in technology to keep ourselves at the forefront of our industry and focus on taking advantage of new opportunities in the marketplace.

At Panthera Finance Group, we integrate financial services with digital-first, data driven solutions. We want to drive innovation that empowers consumers to improve their financial well-being. We have leveraged over a decade of knowledge to create meaningful progress in digital platforms that deliver for the clients they serve, and the customers they support. Our clients are some of Australia’s largest companies including the Big 4 banks, Telecommunications and Utilities companies all with rigorous expectations of our Information Security practices.

We are looking for a new addition to the team in the role of IT Support Officer as we continue to expand our IT operational capabilities and support to the Panthera Finance Group.

Job Description

About the role:

  • You will provide in-person technical support to all staff within the Brisbane office, as well as virtual ICT support for staff WFH and those located in remote offices.
  • As an IT Support Officer, you will play an important role in aiding the Group IT Operations Manager and other members of the Technology team in performing all tasks relating to our information systems and technology.
  • Provide Level 1 and 2 technical support via phone, email, and in person.
  • Ensure all IT service desk tickets are responded to in order to meet expected SLA’s & KPI’s.
  • Receive & triage incoming IT support telephone calls.
  • Manage business priorities and IT requests via the Servicedesk system.
  • Assist with maintaining database record of audited computer software/hardware.
  • Installation, build and configuration of corporate devices utilising WDS.
  • Provide after hours and weekend support to the business when required.

Key Selection Criteria:

  • Excellent troubleshooting and problem-solving skills.
  • Ability to work within a team in order to solve problems and deliver quality outcomes.
  • Ability to manage time and multiple workloads through prioritisation.
  • Must be eligible to work in Australia.

Skills highly regarded:

  • Demonstrated experience providing Level 1-2 Support
  • Experience within a Microsoft Environment including Windows 10, O365
  • Experience managing peripherals, desktop computers, laptops, IP phones and PBX systems.
  • Experience in using IT supports ticketing systems (ManageEngine ServiceDesk Plus)
Desired Skills and Experience

About you:

  • Have well-developed verbal and written communication skills.
  • Excellent listening and questioning skills combined with the ability establish what the problem is and identify / explain the solution.
  • Experience in a similar support role is desirable but not essential, training will be provided.
  • Experience with use of help desk support systems is also desirable.
  • Solid team player with personal organisation and time management skills.

What’s in it for you?

  • Dynamic and passionate culture
  • Growing company with opportunities for progression
  • See the impact you have in the workplace
  • Progressive team environment with lots of talent
  • Free onsite Barista, coffee to your desk
  • Recently renovated office with brand new End of Trip facilities
  • Discounted gym memberships