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Customer Success Manager - Property Iq

Private Company - Macquarie, ACT

Any Industry
Source: uWorkin


Back to job search Customer Success Manager - Property IQ

Brisbane, Melbourne, Sydney

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Macquarie Business Banking operates in defined industries and has a significant footprint in the Australian Property Services sectors. As the Customer Success Manager within our PropertyIQ strata management software business, you will have the opportunity to make a significant impact to our clients and our business.

In this position, you will be responsible for onboarding new clients to PropertyIQ and managing relationships with our key clients. Providing an exceptional customer experience through all phases of the customer onboarding process will ensure you build long-term customer relationships, whilst providing a seamless end-to-end experience. You will be responsible for customising and providing exceptionally high-quality training and coaching for users, to ensure clients have a full understanding of the product and can leverage the solution to achieve business objectives. You will also ensure continued high customer retention as well as identify new business opportunities through existing and new clients.

Key to your success will be your genuine passion and track record in a Customer Success, Account Management or similar role. You will have proven experience successfully managing clients to deliver outstanding customer experiences (preferably within a SaaS or software environment) and thrive on building collaborative and trusted stakeholder relationships. You will demonstrate effectiveness in your planning to ensure all client commitments are met and the project is delivered on schedule and you will relish working in a fast-growth, entrepreneurial environment, while at the same time navigating across functional teams in a larger corporation. In addition, you will possess a passion for innovation and technology, with strong client presentation skills and an ability to collaborate with a diverse range of clients and individuals. Knowledge or experience in Strata Management is essential.

This is an excellent time to join our growing team, where you can be a key driver in enacting change and influencing growth. Macquarie Business Banking are committed to long term growth and this will open up opportunities for career development in a forward thinking organisation that invests in its people.

About Banking and Financial Services

Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients.

Our commitment to Diversity and Inclusion

The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

Apply now Refer someone About Macquarie

A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 16,300+ employees and offices in 31 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

Find out more at www.macquarie.com/careers

Job no: BFS-958037
Work type: Permanent - Full time
Location: Brisbane, Melbourne, Sydney
Category: Mid-level, Accounting & Finance, Administration & Support, Customer Service, Operations
Group: Banking and Financial Services
Division: Business Banking
Recruiter: Katrina Samuel
Opening Date: 09/6/2021