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Incident Management Agent


Any Industry
Source: uWorkin


PERSOLKELLY is the professional recruitment division representing clients and candidates in STEM, IT, Government, Executive and Professional Services - which includes all business support functions. As one of the largest recruitment organisations in Australia, we partner with most of the top ASX companies who actively seek us out for our size and stability, market knowledge and the confidence that their recruitment needs will be professionally served today and well into the future.


PERSOLKELLY are in partnership with one of our Telecommunications clients and they are looking for Incident Management or Helpdesk Agents to join their team in Macquarie Park. This role provides service users with an excellent customer experience through multiple channels, resolving any issues or enquiries they have.


  • Answering inbound/outbound calls to existing customers regarding a variety of enquiries
  • Develop high level understanding of the telecommunication products offered within the business and maintain up to date knowledge of the industry
  • Liaise with customers both written and verbally to ensure satisfactory resolution of queries/problems
  • Sound technical, analytical, ability to investigative, skills in problem solving and decision-making
  • Ability to manage multiple priorities and deadlines and work independently without supervision


  • Previous work experience working in an inbound/outbound call centre environment - essential
  • I.T/Telecommunications experience - highly desirable
  • Committed, energetic and passionate about customer service
  • Enjoys problem solving
  • Strong communicator both written and verbal
  • Proven knowledge of listening skills, empath and integrity


  • Working remotely is not applicable in this role
  • Eligible applicants must have full time working rights
  • Eligible applicants will be required to work shifts/weekend hours as per roster.

If interested in this role please apply. If you would like a confidential chat please call Charmaine McLauchlan on 0429155597 or e-mail Charmaine.mclauchlan@persolkelly.com.au

Who are we

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

So it's over to you. If you would like to join our team, please APPLY now.

To learn more about working with PERSOLKELLY, we encourage you to visit our website.