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Service Desk Analyst

Datacom Connect Pty Ltd - Adelaide, SA

Customer Service & Call Centre
Source: uWorkin


  • Part Time position
  • Great career progression opportunities in IT
  • Location - Modbury

About the Role

Our Service Desk Agents are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate.

As part of the Managed Services team, you’ll provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring. Following ITIL processes, you’ll identify, troubleshoot and resolve incidents and service requests.

You’ll be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT.


This is a Part Time opportunity and required availability will need to be Monday, Tuesday and Wednesday with shifts scheduled between the hours of 7am to 6pm.

What you’ll bring

Problem solving and delivering quality customer service is your forte, and you’re looking for a role that challenges you to think on your feet. You’re comfortable working with customers over the phone and have strong, clear communication skills; both written and verbal.

You’ll value being part of a team and you’ll also be comfortable working autonomously. We’re looking for someone who is passionate about developing a career in the ever-fast-changing world of IT and someone who truly values the customers they support.

This role is a true jump onto an IT career ladder, so apply now and tell us why you are the right person to join our team!

About Datacom

We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

Australian citizen and ability to pass national police check is essential.