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Claims Assessor

Shine Lawyers - Brisbane City, QLD

Insurance & Superannuation
Source: uWorkin


Full Job Description
Our Firm

Come and right wrong with us. At Shine Lawyers, we challenge the “norms” of traditional law firms, and are committed to understanding the needs of our clients, pro-actively working to always stand up for the little guy. We’re a national team of dedicated professionals, whose willingness to think creatively positions us ahead of the pack.

The Team

We are proud to have strong national Disability and Superannuation team at Shine. Our team work on a number of complex insurance claims and superannuation matters, guiding clients towards the best possible outcome under their insurance policy arrangements, through what can be a difficult time. We don’t shy away from a fight and we continually challenge the insurers head on to ensure justice prevails.

Continued growth in the department has led to an opportunity to join this high-performing team as a Case Assessor based in Brisbane on a full time , fixed-term contract basis for 12 months.

Please note that although this role is based in Brisbane, we are open to the successful candidate working from our Maroochydore office whilst maintaining the requirements of our clients.

The Role

The broad focus of your role will be to conduct phone-based interviews with clients of Shine regarding their individual circumstances and insurance entitlements, reviewing insurance policies, and assessing their prospects of a successful superannuation insurance benefits claim.

You will guide these clients through a series of questions relating to their current circumstances, ensuring detailed collection of information, and liaise with superannuation and insurance firms in order to obtain relevant information and documentation.

You’ll interpret and apply a large range of superannuation policies and other documentation such as medical reports, to assess the client’s contract of insurance against their individual circumstances, and make recommendations regarding our client’s prospects, and ensure successful settlement of our clients’ matters.

This role suits a candidate who is able to be genuine and empathetic, whilst ensuring the utmost of professionalism at all times. You’ll have an excellent phone manner, with the ability to deal with customers from all walks of life, coupled with exceptional attention to detail, and outstanding literacy skills for reviewing policy documentation.

Required Skills

Previous experience in a legal administration and/or customer service role within a law firm is highly desirable
Experienced in customer service, dealing with detailed and sometimes lengthy client conversations
Experience dealing with clients that require sensitivity due to their personal circumstances
Outstanding communication skills, with the ability to communicate complex information clearly and concisely
Excellent literacy skills, with a keen eye for detail
Experience reading and interpreting complex information
A self-motivated attitude with a drive to investigate and uncover new information
Knowledge of, or exposure to, the superannuation or insurance industries, or medical terminology, is desirable, but not essential for success
What We Offer

An ASX-listed organisation, committed to shining a light on injustice and making the world a better place, one client at a time. Our search is for like-minded people, passionate about giving a voice to those who would otherwise be unheard, and putting the client at the heart of all they do. We offer:

Opportunity to reach your potential via clear career pathways
Competitive remuneration and benefits program
A progressive and supportive working environment, not afraid to pioneer new ways
We look forward to receiving your application.

Brisbane City, QLD

Insurance & Superannuation


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