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Reservations & Groups Coordinator

Southport Sharks - Southport, QLD

Any Industry
Source: uWorkin


About us ...

Southport Sharks
has established itself as an industry leader and boasts a diverse range of food and beverage brands, kids' zone, gaming room, multi-purpose Events Centre with capacity for 1000 people, and a Health and Fitness Centre.

The latest addition to our service offering is a brand new fully serviced hotel in partnership with Mantra. Located alongside Southport Sharks and central to the Gold Coast Health and Knowledge precinct, the hotel includes 120 hotel rooms and suites, two conference rooms and a rooftop bar.

Well known for our friendly atmosphere, working at Mantra at Sharks is far more than just a job ... you will make lifetime friends with the ‘Sharks Crew!’

About the Role …

We are seeking applications from those with experience is reservations and group bookings. The purpose of this role is to coordinate all reservations including Group Reservations – incorporating Travel Agents, PCO’S, Retail Agents, Wholesalers and direct consumers.

Key responsibilities include:

  • Providing quotations including correct rates and availability of Group Bookings under 20 rooms.
  • Manage contracts, itineraries and confirmations on bookings whilst securing deposits, commissions and payments.
  • Maintain all Reservation files, records and reporting spreadsheets.
  • upkeep of regular client management and communications.
  • Monitor and communicate and special requests in liaison with hotel departments and club food & beverage departments.
  • Monitor availability of specific rooms types, ensuring not to oversell.

About you…

As someone who has experience in the hotel/tourism industry, we expect all staff to have outstanding communication skills with a strong customer focus.

To be successful in this role you would need to possess the following:

  • Outstanding customer service skills and focus.
  • Minimum of 3 years' experience working in reservations & bookings.
  • Experience working with Ivvy Software is preferred
  • Competency using Microsoft Suite
  • Have a keen eye for detail
  • A friendly and positive attitude
  • Enjoy working in a team
  • Be self-motivated and be able to work unsupervised

If you meet the above criteria and you’re interested in contributing to an organisation that values the highest level of quality in everything it sets out to achieve, we want to hear from you!


No recruitment agencies, please.