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Community Clinical Care Coordinator

First Grade Recruitment - Singleton Military Area, NSW

Voluntary, Charity & Social Work
Source: uWorkin


Location: Nowra, NSW
Contract length: Twelve months with extension possibilities (maximum of four years from start date)
Full-time hours, five days per week
Salary: APS 6 - $55-65 per hour + superannuation
Essential: Australian Citizen


The position of Community Clinical Care Coordinator entails working collaboratively with key internal and external stakeholders to enhance Open Arms’ ability to identify and respond to the needs of vulnerable and at risk veterans, current and former defence force members and/or their families. The position takes a strengths-based, recovery approach to supporting vulnerable and/or at risk clients to foster wellbeing. The position aims to optimise a client’s wellbeing and participation in their community through community engagement, collaborative recovery work and complex case management. The Community Clinical Care Coordinator is both part of the Community Engagement Team and the Clinical Care Management team. The position in the CET provides direct clinical support to the Peers and liaison with community mental health, primary health counterparts in supporting veterans and their families.

In accordance with the principles of workplace diversity, Work Health and Safety, participative work practices, APS values and APS Employment Principles:

  • Work collaboratively with the Regional Peer Coordinator in the coordination of community engagement activities, clinical support, psychoeducation and if required informal debriefing support and supervision to the Community Peer Advisors
  • Provide counselling, and support as required through a small Clinical Care load
  • Using a community engagement framework, work in partnership with the Assistant Director Clinical Coordination and Community and Peer Advisors to develop and deliver strategic initiatives that contribute to enhanced access to support services for veterans, defence force members and their families
  • Develop and maintain strategic relationships with key internal and external stakeholders in a range of settings to enhance support options for clients
  • Work with the Community Engagement Team in evaluation activities and monitor progress of the team, including development of outcomes monitoring and delivery of reports
  • Provide feedback on Open Arms’ policies and procedures, particularly in relation to community engagement and development activities
  • Undertake direct provision of evidence informed clinical services, including intake, complex case management, case coordination, and facilitation of group programs
  • Foster a team culture that values the backgrounds and experiences of all members of the team, and utilises the lived experience of Peer Advisors to better support veterans and their families
  • Identify and appropriately deploy the skills of Community and Peer Advisors in consultation with the Regional Peer Coordinator both in the delivery of community engagement and peer support activities
  • Participate in community development and service promotion activities
  • Participate in internal and external meetings as directed
  • Demonstrate leadership behaviours and actively uphold the principles of cooperative and safe work practices consistent with APS Values and the Department’s mission, vision, approach and values

Work closely with the Clinical Care Coordinators on triage and immediate support to vulnerable veterans.


Mandatory Clinical Qualifications

  • Qualifications must be that of a Psychologist, Accredited Mental Health Social Worker.
  • Qualified Psychologists, must have current registration with the Australian Health Practitioners Registration Agency (AHPRA). Mental Health Accredited Social Workers must be registered with the Australian Association of Social Workers (AASW).
  • Other qualifications
  • Working with Children (WWCC) and/or Vulnerable People Checks/Clearance must be obtained prior to commencing in the position
  • Highly desirable
  • Relevant experience within hospital and acute mental health settings
  • Management experience within clinical settings
  • Experience working with mental health peers


Supports strategic direction

  • Demonstrates an understanding of the nature of issues and challenges faced by military veterans, defence force personnel, and their families especially during transition and reintegration; and have an ability to respond to their specific needs in ways that enable development of trust and confidence in the service

Achieves results

  • Proven ability to engage vulnerable or at risk clients through innovative initiatives that are evidence based and contribute to overall service improvement
  • Proven ability to manage a diverse and high volume work load; keep up to date data entry and service documentation; develop and maintain collaborative external working relationships and networks; and operate from an ethical and accountable practice framework

Supports productive working relationships

  • Proven ability to work as part of a team, contributing to the development of a new practice framework in community engagement, working in a collaborative and collegiate manner
  • Proven ability to develop and maintain strong links across government and non-government service providers to promote Open Arms services and to support clients
  • Demonstrates a high level of competence in the provision of evidence informed, recovery oriented clinical services, including intake, complex case management, case coordination and facilitation of group programs
  • Ability to provide information, debriefing and supervision to peer support workers within a mental health context

Displays personal drive and integrity

  • Demonstrates an awareness of how the functions of this position fit within a broader organisational and inter-departmental framework
  • As a representative of Open Arms, develop and maintain strong networks with key internal and external stakeholders
  • Demonstrated commitment to ongoing learning and development
  • Uphold the values of the Australian Public Service

Communicates with influence

  • Proven ability to deliver presentations and facilitate group workshops with clients, Open Arms staff, ex-ADF service providers and other community organisations
  • Be a positive ambassador for change

If you wish to be considered as a candidate, please be aware that we will require a pitch up to 1000 words, covering the duty statement and selection criteria. If you have any questions please email me on [email protected]

Singleton Military Area, NSW

Voluntary, Charity & Social Work


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