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Business Process Analyst

NSW Government - Sydney, NSW

Source: uWorkin


 Business Process Analyst

TAFE Worker Level 9

 Location Negotiable - regionally based work locations are encouraged

One position available


  • Full-time temporary – Up to 30 June 2022

  • A value driven organisation that supports flexible working and offers work life balance

  • Be part of a modern, innovative and Australia’s leading VET provider


With TAFE NSW you will have the opportunity to grow your professional career in a dynamic and collaborative environment, where you can innovate, create value and proudly play a meaningful role in the once in a generation transformation of Australia’s largest skills and training provider!


The Business Process Analyst is responsible for consulting with business stakeholders to identify and document business processes and analyse gaps to enable the development of improvement strategies to support the strategic and operational goals of business process owners.


We are looking for a dynamic and experienced Business Process Analyst with demonstrated capability to map process models and knowledge of process modelling notation standards with a demonstrated understanding of the relationship between strategy & operational process enablement. You are able to draw clear connections between people and processes and are able to support stakeholders and process owners with strategic alignment.

You will have excellent analytical skills and data driven approach to provide accurate advice about technical issues to improve day-to-day business performance, develop supporting material and provide input on training for operational processes. You have strong documentation skills and champion creating material to share knowledge and cultivate a database of information and training sources.

You enjoy building trusting relationships, collaborating with your team to achieve business outcomes and engage in qualitative and quantitative research to identify trends and best practice in order to assist with determining priorities for business process improvement. You are an expert influencer and can engage with various stakeholders to draw meaningful contribution and support in reaching outcomes.

You have impeccable communication skills, are organised and a natural problem solver. Crucially, you are someone who shares the TAFE NSW Values of Integrity, Collaboration, Excellence and Customer First.


  1. Degree in relevant discipline or equivalent skills, knowledge and experience

  2. Demonstrated high-level computing skills including MS Office software suite, and knowledge and contextualised understanding of corporate systems.

  3. Demonstrated capability to map process models and knowledge of process modelling notation standards with a demonstrated understanding of the relationship between strategy & operational process enablement.

  4. Demonstrated capability to use enterprise-level process modelling platforms e.g. ARIS to capture policies, processes, procedures etc. is desirable.

  5. Ability to address and meet focus capabilities as stated in the Position Description.


  • 2+ years’ work experience as a business process analyst using proven frameworks and methodologies to complete work thoroughly

  • Strong stakeholder management skills, working in complex projects and managing both senior and junior stakeholders

  • Clear and succinct communication skills with the ability to tailor complex information to the audience and run workshops and presentations

For further information regarding the role please review the Position Description and Information Package


This position offers a base salary range of $110,065 - $121,490 p.a plus employer’s contribution to superannuation and annual leave loading.

You will enjoy a 35 hour working week, access to multiple benefits such as flexible work arrangements, free health checks, fitness passport, employee wellbeing and assistance programs.


Our Team is dynamic, high performing and energetic with a strong focus on service excellence, innovation and success through collaboration, collective experience, knowledge and open mindsets. We are a great group of friendly people who regularly compete in ‘bake offs’, laugh loud and often and genuinely support each other.


We’ve put systems and support in place for all our employees to work and deliver safely and flexibly through the COVID-19 affected period.

Please be advised that all interviews will be conducted via Microsoft Teams.


At TAFE NSW, we are committed to creating an inclusive workforce which reflects the community and the customers we serve.

We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background, or sexual orientation.

TAFE NSW is an accessible employer who encourages applications from people with a disability and Aboriginal & Torres Strait Islander people.

We will provide reasonable adjustments in our recruitment process and in the workplace.

If you need an adjustment in the recruitment process, please contact the ODP Recruitment Team via email [email protected] or contact Catherine Hill on 0418 467 301


Please click the ‘apply’ button where you will be redirected to the I Work for NSW website.

To support your application please provide: 

  • Your current resume

  • Cover letter addressing the essential requirements 1-4, and your responses to the 2 targeted questions below (300 word limit each) 

Targeted Question 1:
Detail a time when you have worked collaboratively with stakeholders and subject matter experts (SME) to streamline and reengineer existing business practices to align with industry standard.

Targeted Question 2:
Tell me your process for achieving your own as well as team outcomes in a complex work environment. How do you achieve clarity of expectations and buy in across client and team, identify and manage resources and acknowledge success?

CLOSING DATE: Wednesday 16 June 2021 at 11.59pm

 We look forward to receiving your application!

The recruitment process will include a range of comparative assessments.

General Enquiries: please contact our ODP Recruitment Team via email [email protected]

Technical issues: please contact I Work For NSW Support Team on 1800 562 679 (Mon-Fri) or [email protected]

Please note:

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child- related work. It involves a national criminal history check and review of findings of workplace misconduct.

For ongoing positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident.

For most Temporary jobs, you need a visa that gives you permission to work in Australia.

Please note that an eligibility list may be created for this position, and position(s) of the same classification that subsequently become vacant may be filled using this eligibility list.