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Regulatory Business Readiness Manager

NSW Government - Sydney, NSW

Source: uWorkin


Regulatory Business Readiness Manager

Be part of a high-profile Lighthouse Program to deliver digital products and services that make NSW Government the worlds easiest to do business with and enhancing business productivity

  • Full-time role available (Ongoing) Clerk Grade 11/12
  • Talent Pool will also be created from this recruitment for future roles
  • Salary package up to $164,686 pa
  • Location: Flexible

The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW. 

DCS has proudly introduced many innovations in service delivery and is continuing to adopt contemporary tools, techniques and systems to improve customer outcomes and operational efficiency. 

DCS is currently undertaking an ambitious digital transformation of its government licensing regimes and associated services, underpinned by the Digital Government Strategy.

About the Project

The Licensing Program is key to DCS’ vision to be the world’s most customer centric government. It is our aim to engage through delivering smarter, user orientated digital solutions, reducing red tape, enhancing business productivity and protecting NSW communities. 

The Licensing Program’s goal is to create end to end digital vocational licences from application and processing through to a digital licence on a customer’s phone. Replacing manual processes and products will increase the productivity of customers and agencies, contributing significant economic benefits to NSW.

About the Role

As the Regulatory Business Readiness Manager you will be working to develop and manage strategic programs, including planning, stakeholder management and internal business consultation, leading educational programs and learning events to uplift the digital skillset of the business.

This leadership role will require someone with very good engagement and communication skills to work with colleagues across BRD, GTP and Service NSW to ensure Business Readiness is effectively managed within Licence.NSW.

You will be the person who leads a small team, to bring all elements of Business Readiness, Change, Training, Implementation and Hypercare together to ensure the overall success of program deliverables. 

Key Accountabilities:

  • Develop, manage and coordinate transitional arrangements and implementation of Program releases on a reiterative basis.
  • Develop strong engagement systems across the Program to facilitate business working knowledge, service delivery and timely communications
  • Develop and implement change and business readiness delivery strategies across the Program for BRD.
  • Lead a team to prepare roadmaps, communications, training delivery to diverse business stakeholders.
  • Engage with stakeholders by building trust, influencing decisions and ensuring expectations are met.
  • Educate and support all stakeholders to understand and adopt change through workshops, communication plans and risk management

About you

  • You will be a business readiness expert with an ability to nurture and guide others to embrace change and to lead change.
  • Ability to run multiple projects with competing priorities and changing demands.
  • You will be passionate about introducing new methodologies, tools and principles to support best practice.
  • Experience with complex and diverse stakeholder groups.
  • Experience in developing clear assessment measures and metrics to monitor and evaluate change processes and their effectiveness.
  • Track record of effectively managing internal strategic communications programs
  • Excellent interpersonal skills with demonstrated experience mentoring, collaborating and team building
  • Knowledge of project management methodologies

Key Challenges:

  • Managing complex and sensitive consultations and negotiations with diverse stakeholders, within agreed timelines, given their varying expectations, viewpoints and interests
  • Respond flexibly to ensure the achievement of multiple project objectives, given limited resources and tight deadlines, and the need to identify project interdependencies and balance competing demands and priorities

Understand more about the Department of Customer Service. Take a look at the Department of Customer Service website at https://www.linkedin.com/company/nswcustomerservice/about/ to learn more about us:
In addition, see why you should work for NSW at https://iworkfor.nsw.gov.au/why-work-for-nsw

How to Apply

Your application must include a covering letter and an up-to-date resume that details your knowledge, skills and experience in relation the Program Manager role – Digital Business Readiness

Please submit your CV (5 page maximum) with a maximum two page cover letter outlining how your experience meets the focus capabilities of the role.

Working at Departmentof Customer Service

The Department of Customer Service is a great place to work!Our values of accountability, trust, service and integrity drive ourinitiatives and culture. We support innovative programs in areas as broad asdigital government, consumer protection and major public works. We are an inclusiveorganisation that celebrates diversity and flexible work practices and believeour people are our greatest asset.

Click Here to access the Role Description. For enquirie's relating to recruitment pleasecontact karen,[email protected]

Closing Date: 24 June 2021 at 11.59pm 

The Department of Customer Service serves all the people of NSW and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement. 

We understand that there are different ways of getting the job done, and offer flexible working arrangements where and when possible.

The Department of Customer Service is proud to be an EEO Employer who are fullyfocused on equality and believe deeply in diversity of all identities making usdifferent and a true reflection of our NSW customers. As an inclusiveworkplace, we support various employee resource groups, practice flexible workand workplace adjustment.

If you dorequire an adjustment during the recruitment process, please notify us on yourapplication form.