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Talent Pool - Locations Across Nsw - Senior Case Management Officer

Department of Communities and Justice - FACS - Sydney, NSW

Government, Defence & Emergency
Source: uWorkin


Talent Pool Creation - Senior Case Management Officer (Custody), Clerk Grade 7/8

  • Be part of our strategy to Reduce Adult Re-offending

  • Dynamic, challenging and rewarding role

  • Ongoing and Temporary roles

  • Locations include: Long Bay Complex ( Malabar ) , Wellington, St Heliers ( Muswellbrook ), Mannus, Tamworth and Bathurst - however applicants interested in other locations may also apply.

About Us

Corrective Services NSW (CSNSW) delivers professional correctional services and programs to reduce the risk of re-offending and enhance public safety. It ensures offenders who are required to be held in custody are removed from the general community and placed in a safe, secure and humane environment. CSNSW also works in partnership with other government and community agencies to ensure that offenders and their families are supported.

About the role

Senior Case Management Officers (SCMOs) work with a team of Case Management Officers to ensure the effective and timely delivery of case management services within a Correctional Centre. Case Managers are responsible for applying contemporary evidence–based case management practices to a caseload of inmates with varying levels of risks and needs to maximise inmate opportunities for behaviour change. 

You will work closely with other Senior Case Management Officers, a Regional Coordinator Case Management and Centre Management to ensure case management services are of a high quality, are responsive to changing circumstances and support the strategies to reduce reoffending.

This role will see you apply a broad range of case management services in line with legislation, policy and procedures. Reporting directly to a Functional Manager, you will:

  • Manage a case load of inmates with varying needs and risk.

  • Develop and maintain effective working relationships with other CSNSW areas to ensure case plan goals are met.

  • Review and approve case plans, ensuring they address dynamic and static factors required to reduce the risk of reoffending.

  • Provide effective supervision to a team of up to (6) case managers, and

  • Ensure the appropriate allocation of work to meet Key Performance Indicators and timely delivery of case management services.

  • * * The successful candidate will need to be willing to complete a Certificate IV in Correctional Practices if not already obtained with CSNSW. Successful applicants will be provided with this training**

If you are looking for a dynamic, challenging and rewarding role, wait no longer. Click here to view the Role Description.


  • Salary from $97,443 - $107,864 pa plus superannuation.

  • Industry leading training with ongoing career development and support.

  • Generous leave entitlements including flex leave.

  • Diverse and inclusive organisation.

About You

This role will see you apply a broad range of case management services in line with legislation, policy and procedures. You will be required to:

  • Build and maintain professional relationships with internal and external stakeholders.

  • Contribute to the development and modification of systems and procedures.

  • Administer assessments to high risk inmates to determine intervention plans & strategies.

  • Coordinate, supervise and motivate Case Management Unit ( CMU ) staff to effectively assess the Risk, Needs and Responsivity (RNR) of inmates.

With your excellent customer service and communication skills, you will support the Improved Custodial Case Management Model and enhance opportunities for inmates to engage in their case plan strategies and goals. You will work well under pressure, display resilience and professionalism and manage resources efficiently and effectively.

Applying for the role

To apply for this role you need to submit an application online via www.iworkfor.nsw.gov.au

When applying you will need to:

  1. Attach a resume (maximum 3 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements, and addressing the identified focus capabilities outlined in the role description.

  2. For any technical issues please contact [email protected]nsw.gov.au

For more specific information about the role please contact: Clare Hargrave on [email protected] or call 02 8346 1065

Closing date: 11.59pm – 27th June 2021

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. If a vacancy arises in your preferred location during this time, you may be contacted and asked to attend the location to meet the manager. From there a final decision will be made regarding whether to activate the talent pool. Offers are based on location preference, capabilities, knowledge and experience.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQ+ and other diversity groups.

If you require an adjustment within the recruitment process, please contact [email protected] and advise us of your preferred method of communication.

If you are looking for more information about workplace adjustments at DCJ, please visit our Careers site.