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June

Customer Success Manager - Saas Proptech - Us Tech Co

Limelight Health - Sydney, NSW

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Customer Success Manager - Limelight People have been engaged to identify 4 x CSM's for one of the USA's fastest growing PropTech's 
 
The Role - Customer Success Manager
You will be set up with the tools and training to kick off your career with our client. The role focuses on understanding their customers' current and ongoing needs, onboarding users and ensuring they utilize platform features to drive both outcomes and experience.

You're portfolio will focus on several key customer implementations in the region while assisting with their core program initiatives. This role will require a combination of customer management, customer onboarding, creative problem solving, detail orientation, conflict resolution skills, and interpersonal ability.

Customer Success Manager - Some of the things you'll do;

  • Portfolio management and growth - Implement best-in-class service delivery to drive client satisfaction. 
  • Develop & optimize processes - You'll be driving onboarding and engagement for some of our clients key APAC customers
  • Collaboration - Part of our clients global Customer Success function, you'll report directly into the Head of CS in the USA and global Customer Success group
  • Utilize strong Interpersonal skills - You'll work closely with new clients to understand their unique requirements, closely building rapport with their stakeholders 


Customer Success Manager - What we are looking for;

  • Customer Success
  • Customer Onboarding 
  • SaaS Product Experience
  • Relationship Management
  • Post Sales Service and Success
  • Experience managing the implementing complex software solutions


Apply Today! 

If you are interested, please apply by submitting your CV and cover letter.

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