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June

Patient Experience Coordinator

St Vincent's Health Australia - East Toowoomba, QLD

Health, Medical & Pharmaceutical
Source: uWorkin

JOB DESCRIPTION

Full Job Description
Permanent Part Time position
Provide patient centred care
Competitive rate of pay + benefits

About St Vincent's Private Hospital Toowoomba

Part of St Vincent's Health Australia, the largest Catholic Healthcare provider in Australia, St Vincent's Private Hospital Toowoomba is the largest acute private hospital on the Darling Downs. Under the stewardship of Mary Aikenhead Ministries, we offer quality services to our patients and visitors in a caring, friendly atmosphere.

About the role

You will join the Quality and Risk team and provide guidance and leadership in person centred care activities that improve the patient experience at St Vincent’s Private Hospital Toowoomba, through partnering with our consumers and other key stakeholders.

Duties

Ability to achieve assigned KPIs through the Service Excellence Program
Monitoring and analysing Patient Experience Metrics to inform and engage key stakeholders to ensure best practice that aligns with the mission and philosophy of the facility
Participate in and support education activities and to contribute to the development of self and other team members

Qualifications, skills & experience

Health Practitioner with experience in an Acute Facility is desired
Demonstrated customer service experience and knowledge of patient experience programs and monitoring tools
Effective written and verbal communication skills
Understanding of the professional, ethical and legal requirements
Current clinical knowledge and critical thinking ability

Culture

You will join a high performing team and a workplace with relationships built on mutual trust and respect. We value our staff and offer professional advancement in a respectful, collaborative and learning environment.

Benefits

Competitive rate of pay
Access to corporate health fund discounts
Industry leading salary packaging (increase your take home pay)
Uniforms and training provided
Discounted onsite parking
Ongoing education support

How to apply

Click 'apply' and register to apply for the position. Your application must include:

Cover Letter
Resume
Completed Position Description, including Inherent Physical Requirements

The successful applicant will be required to undertake a National Police Check prior to being appointed to their role.

At SVPH T we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of SVHA’s Commitment to the federal government employment parity initiative we encourage applications from Aboriginal and Torres Strait Islander Peoples. If you would like further information, contact our National Human Resources and Indigenous Programs Specialist, Edward Solien on (07) 3435 7256.

Position Description and Critical Job Demands Checklist:Review the following documents:
JR117978_Patient Experience Coordinator - SVPHT PD.pdf

Contact Details:
Anita Waite, 07 4690 4067, anita.waite@svha.org.au

Alternate Contact:
Closing Date:
20 June 2021 11:59pm

Reconciliation Action Plan:
At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https ://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au

View Reconciliation Action Plan

Code of Conduct:
View Code of Conduct

East Toowoomba, QLD

Health, Medical & Pharmaceutical




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