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General Manager, Queensland

Toll Global Express - Brisbane City, QLD

Executive & Strategic Management
Source: uWorkin


Company Description

We’re on a mission to help move the businesses that move the world. With over 130 years’ experience, Toll Group, proudly part of Japan Post, operates an extensive global logistics network, covering road, air, sea and rail across 1,200 locations in more than 50 countries.

Global Express Services are designed with our customers in mind and offer unrivalled access to our domestic and global network – securely delivering everything from documents through to critical spare parts and medical supplies.

Job Description

The position of General Manager – Queensland is responsible for the leadership, development and performance of all aspects of Toll Palletised Express (PE) operations in QLD. Core to the accountabilities in this role will be the management of risk, process and resources to ensure safety and compliance is priority number one. Additionally, this role has accountability for the commercial growth of PE operations in QLD and the customer service function.

As a member of the Senior Leadership Team for PE, this role will own the strategy and operational processes to ensure operations are working efficiently and delivering Delivery In Full On Time performance in QLD. Further, this role will ensure the operating footprint and capability is continuously developed to meet future needs of the business and marketplace.

This is a leadership role that is accountable for embedding a values led, high performance culture.


Safety and Compliance

  • Adopt a safety first mindset to all aspects of operational performance, leadership and decision making.
  • Ensure Toll Group and Toll PE safety and compliance processes and standards are adhered to all times.
  • Ensure SSIs are reviewed and actioned as a priority.
  • Constantly work to promote proactive safe work practices and safe working environments.

Strategy & Capability

  • Work proactively as a member of the Senior Leadership Team, contributing to the development of business strategy and planning.
  • Develop the Operations Strategy, ensuring plans, priorities and capability across people, technology and assets.
  • Translate strategic objectives in to actionable priorities.
  • Build overall capability, ensuring the right mix of resources for current performance (in the business) and future performance (on the business).
  • Develop and lead significant change and programs of work relevant to Operations.

Commercial Performance and Operational Excellence

  • Establish the operating philosophy and standards for Operations – establish what good looks like and drive all aspects of operational process and performance in line with this.
  • Establish and maintain the Management Operating System for Operations.
  • Establish performance standards, benchmarks and KPIs across major site operations.
  • Maintain a suitably skilled and properly resourced operations team.
  • Labour optimisation and efficiency.
  • Maintain assets to maximise capacity and utilisation.
  • Provide operations advice and leadership as required.
  • Instil a lean mindset across all aspects of operations, identifying and replicating best practice.
  • Leverage the use of operational technology to improve productivity, DIFOT, safety and compliance.
  • Work in unison with Fleet and Network to ensure the integrated management and optimisation of the Supply Chain.

Putting the Customer First

  • Lead and drive collaboration across the overall business operations to ensure the best outcomes for Customers and for Toll.
  • Instill a customer orientated mindset across operations.
  • Contribute to customer engagement and service improvement initiatives as required.
  • Collaborate with sales and account management teams to devise new business and share of wallet growth plans for the state.
  • Sponsor the state’s top 20 customers, inclusive of supporting face to face customer meetings, quarterly business reviews and other customer engagements as necessary.


  • Responsible for maintaining required customer service level delivery and operational costs that achieve the desired operating costs targets, in line with PE’s strategy.
  • Responsible for ‘cost out’ and cost improvement projects and initiatives.
  • Sponsor and influence cash collection process, working either through customer teams, or directly with customers to maintain timely cash collections, while identifying route cause of collection related issues that may exist, inclusive of actions to address.

Growth and Innovation

  • Ensure the Operational footprint and capability is optimised and developed to meet future needs of the business and marketplace.
  • Lead/contribute to projects and decisions that integrate our offering and service across Toll Global Express.

  • Degree Qualified in either Business or Engineering.
  • Lean qualification (e.g.: Six Sigma green or black belt is desirable).
  • Proven experience in Operations Leadership (minimum of 10 years’ experience in similar management role).
  • Experience and knowledge in project management, budgeting, controls and forecasting.
  • Proven experience in managing large complex manufacturing / distribution asset and resources.

Additional Information

Be Connected

With a bold vision and innovative drive, join our 44,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great – it’s what makes our possibilities endless.

Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities.

To find out more about us visit www.tollgroup.com/careers

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

Brisbane City, QLD

Executive & Strategic Management


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