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Senior Digital Solutions Analyst

RACQ - Brisbane Grove, NSW

Source: uWorkin


We are looking to engage an experienced Digital leader to identify business opportunities for our digital users and source commercial solutions to enable our end users to enjoy a best class customer journey.

This role will liaise actively with key senior stakeholders in order to obtain, analyse, communicate and validate requirements for changes to business processes, policies, information systems and digital applications to champion best practise.

Key Responsibilities

  • Lead, and influence the discovery and delivery of member-centric solutions supported by clearly identified member benefit both direct and indirect.
  • Partner with stakeholders across the Group to materially improve our Digital experiences that can add to the member experience.
  • Build strong relationships through engagement with customers, colleagues and other key stakeholders across all stages of the system development lifecycle
  • Work collaboratively with stakeholders to facilitate and positively influence solution development and ongoing support
  • Design and develop innovative user experiences on web and mobile platforms
  • Design integrations between digital applications and a wide range of APIs
  • Leverage technologies such as HTML, JavaScript, .NET, SQL, Xamarin, Sitecore
  • Lead the collaboration of cross-functional teams of digital developers and testers to create solution designs, develop, test and deliver products in an iterative manner from concept to launch
  • Coach and foster agile methodologies in the delivery of all work
  • Prepare clear and succinct process maps of current and reviewed work and systems procedures
Key Skills And Experience
  • 5-7 years IT lead experience delivering agile solutions
  • Demonstrated negotiation, mediation and facilitation skills
  • Advanced facilitation and workshop skills
  • Strong of system development lifecycle
  • Knowledge across digital platforms web, AppStore, Google Play
  • Digital understanding of HTML, JavaScript, .NET, Xamarin, Sitecore
  • Knowledge of API technologies REST, JSON, SOAP
  • Database platforms knowledge, eg Oracle, SQL Server, DB2
  • Sound organisational, interpersonal and time management skills (eg prioritising, scheduling, rostering target setting)
  • Knowledge and use of process modelling tools
  • Detailed knowledge of relevant RACQ and RACQI products services, policies, systems
  • An ability to influence others to share influence and goals
  • Ability to work outside of normal business hours for key project & critical support related tasks at short notice, alongside ability to provide, on a rotation basis, out of hours’ support
It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

We are committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you and how we can help you find your balance.

There are plenty of other perks, too.
  • Onsite parking, employee gym & café
  • Free Roadside Assistance, significant discounts on Banking, Assistance, Insurance and Travel products for you and your family
  • Significant discounts on holidays, theme parks, movies, new cars, experiences and so much more
Ready to apply? You’ve got this.

Please Note you may be required to complete video interviews, psychometric testing, a medical and/or criminal history check as part of the application process.

RACQ is a Circle Back Initiative employer – we commit to respond to every applicant.

Questions? Please contact Zoe.mchaffie@racq.com.au or visit www.racq.com.au/about/careers/our-recruitment-process


Work Locations Eight Mile Plains - 2649 Logan Road

Work Locations

Eight Mile Plains