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Ramp Performance Manager

Swissport AU - Melbourne, VIC

Manufacturing & Industrial
Source: uWorkin


Full Job Description
The purpose of the Ramp Performance Manager role is to lead Ramp Services Agents, including Supervisors and Trainers, to ensure consistent service delivery through performance management, coaching and development of Ramp Agents to ensure consistent service delivery.

The Ramp Performance Manager is accountable for driving a strong safety culture and maximising service delivery performance as an operational leader.

As a member of the Ramp Leadership Team the Ramp Performance Manager works plays a critical role in fostering strong relationships internally and externally to achieve a sustainable business, underpinned by strong team engagement and efficiencies.

Main Responsibilities

Create a positive, generative safety culture across the Ramp service delivery team, including strong safety reporting and Just Culture;
Foster an enhanced awareness of OHS, Aviation Safety and security policies with the team through regular and clear communication, observation, audits and, meetings;
Drive collaboration and develop relationships with key stakeholders, both internal and external to deliver coordinated and streamlined client services;
Directly and indirectly lead team members to meet and exceed service delivery standards and defined key performance criteria including but not limited to on time performance, baggage, safety/audit performance and labour budgets, providing training and mentorship as needed;
Lead optimal operational efficiency through effective planning and management of manpower;
Proactively monitor, manage and report on station performance, analysing scorecards and identifying improvement strategies against industry, contractual, regulatory and internal measures, including improved performance in terms of cost and waste elimination;
Compile and submit operations, performance and other relevant reports; and
Maintain Swissport standards of presentation, equipment readiness.

Qualifications & Competencies Required

Demonstrated leadership presence and maturity;
Extensive operational experience, knowledge and understanding of the ramp services function;
Practical knowledge of industrial relations processes including the full range of people management activities;
Experience in a fast-paced and time sensitive service operation managing the needs of multiple clients with divergent requirements with the ability to execute;
Excellent judgment and ability to make sound decisions in a fast-paced, dynamic setting;
Strong interpersonal, relationship-building, and negotiating skills;
Strong written and oral skills;
Ability to work collaboratively and exercise initiative without supervision.

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

Looking for a new challenge?

If you are looking for a challenge in a dynamic environment in the aviation services industry and are motivated to work in a multicultural company and a position that allows you to put your ideas into practice, this will be an excellent opportunity for you.

Applications must be in writing with Qualifications/Experience and Required Competencies addressed and supported with evidence where possible.

Applications close midnight 15 June 2021.

Please note: Only permanent residents of Australia or New Zealand, or persons who have the right to work in Australia may apply.