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Client Services Coordinator

Nous Group - Melbourne, VIC

Administration & Secretarial
Source: uWorkin


Full Job Description
Nous is a great place to work…

Nous Group (Nous) is a leading Australian owned management consulting and leadership development firm. We are a values-based organisation that partners with clients to solve society's most complex and demanding problems. We work with leading ASX companies, government and not for profit organisations in Australia and we are growing internationally.

Nous was recognised as one of Australia's top 10 workplaces in the 2019 Great Places to Work Awards and was also awarded 'Best Management Consulting Firm, Australia' in the 2017 Australian Financial Review Client Choice Awards. As well as this, Nous has recently been recognized by HRD as a 2021 "Employer of Choice."

The Client Development Team is part of the Marketing function with responsibility for building client development capability across Nous. This includes oversight and support for our CRM (Salesforce), design and implementation of key business processes and support for the delivery of capability building material and activities. We are looking for a fabulous solution-focused and technology-savvy administrator to play a vital role in ensuring client development runs smoothly.

We are looking for a Client Services Coordinator

As a Client Services Coordinator, you will play a key role in the administration of systems and processes supporting effective client development. You will identify opportunities to leverage the connection between your work and our ambition to transform our business through more effective client development. With a keen eye for detail and a genuine interest in process improvement, you will confidently interact with staff across Nous about all matters concerning client development.

The role:
Coordinate distribution, monitor and report on client feedback surveys

Administer panels (data entry, compliance and support and advice to consultant panel managers)

Act as the first point of contact for Salesforce help relating to client development (e.g. design and develop reports and dashboards, advise on functionality, make appropriate referrals to tech support)

Represent the client development team with Nous' Executive & Project Assistant (E&PA) group (e.g. by being the main point of contact for this group, regularly attending their national meetings and contributing to the design and delivery of training and communications for the group)

Coordinate key client development activities (such as webinars, application circles, priority client updates, regular team meetings)

Contribute to projects in client development as required

The practical skills required:
5+ years in a related administrative role

You are proactive and can demonstrate initiative

You have worked in a team environment, where you have been required to juggle multiple tasks at one time

Superior attention to detail and organisational skills

Tech savvy: demonstrated experience using different systems or the ability to confidently learn new systems/technology quickly

Well-developed problem-solving skills

Professional services or similar experience highly regarded

Compelling verbal and written communicator

Some important details…

Nous is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We seek people who demonstrate an ability to work effectively with individuals with diverse backgrounds. We are committed to diversity and inclusion.

If you have experience working on complex problems and want to be part of a dynamic team that puts people at the centre of everything, then we'd love to hear from you!

To apply for a role at Nous in Australia you must have Australian Permanent Residency or right to work in Australia.