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Customer Service Manager - Swanston Street

HSBC - Melbourne, VIC

Banking & Finance
Source: uWorkin


Full Job Description
Some career choices have more impact than others.

We’re looking individuals with progressive minds who are driven and forward-thinking, who are open to different ideas and cultures, who can connect with customers and colleagues and who’ll work with courageous integrity every day.

We are passionate about people and take pride in building teams that reflect the diversity in our communities. From day one, we will invest in your growth and empower you to take ownership of your ongoing learning and development, as well as immersing yourself in a supportive team environment.

This role is an excellent opportunity for you to make a difference and start your career with HBSC as a Customer Manager at our Swanston Street Branch.

Your main responsibilities will include:
  • Providing leadership to front-line staff in the form of sales management, performance management, team-building, coaching and training.
  • Ensuring all direct reports receive appropriate training certification and guidance.
  • Driving cross sales and portfolio growth within your branch.
  • Monitoring and supervising all transactions and procedures, ensuring adherence to Business standards and policies.
  • Acting as the local compliance representative where required, managing communication in regards to compliance matters and implementing and monitoring compliance policies and procedures.
  • Managing operational risk within the branch, including its identification, assessment, mitigation and control.
  • Assisting the Branch Manager in setting team targets and ensuring they are met.

To be successful in this role, you will need:
  • The Higher School Certificate or equivalent certification/education. Additionally tertiary qualifications desirable.
  • A minimum of 3 years’ experience within a Financial Services or Retail Branch environment, with previous exposure to leading and managing within a sales driven environment.
  • Sound knowledge and understanding of Branch compliance and audit requirements.
  • The ability to lead, supervise, mentor and work effectively with a team.
  • Exceptionally strong communication and interpersonal skills.
Candidates for this role will need to demonstrate they hold Australian or New Zealand PR/Citizenship or working rights given current international travel restrictions

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services and wellness programmes including discounted gym memberships.

Learn more about careers - www.hsbc.com.au/careers

HSBC is committed to building a culture where all employees are valued and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited.