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Customer Support

RateMyAgent - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin


Full Job Description
Have you ever bought something you loved or had unreal customer service and wanted to tell everyone you know about it? Now think real estate.. Selling a house, buying a house, or even leasing it out! That’s a big life event and you want someone you can trust to help you on the journey! That’s where we come in! RateMyAgent is Australia's number 1 Real Estate Reviews platform, helping find the right agent for you! We might be a start-up but we are going global!

The Role
Due to the continued growth and success of the organization, RateMyAgent is looking for an awesome Customer Experience team member to join our team and help us provide outstanding Customer Service. Our customers are both real estate agents, as well as buyers and sellers.

Key Responsibilities
  • Respond to customer requests for assistance via phone and remote support tools
  • Participate in meetings and provide feedback on trends
  • Learn about new functionality as it is released to provide the best support for the product
  • Educate and train clients on how to get the most out of their online presence
About You
  • Knowledge of Intercom is desirable
  • Strong problem solving and analytical skills
  • Ability to work autonomously when required
  • Team player with strong work ethic who is prepared and willing to learn
  • A real passion for providing outstanding customer service
  • Excellent written and verbal communication skills, especially over the phone
  • Solid understanding of computer systems, and browser based software
What's in it for you

Where do we work:
We all know we don’t need to be in the same room anymore to get stuff done! We have a balance of working from home and in the office so you can get it all done but spend time building human connections at the office too! (We currently have an at ‘home office allowance’ of up to $500 to help get set up with everything you need to succeed at home.)

We work hard and have fun at RateMyAgent! From Social events to Friday drinks, table tennis, pool, and monthly breakfasts we want a fun place to work!

Health and Wellbeing:
We want to keep ourselves moving and keep a fresh mind - we often do step challenges and mindfulness training.

Hack days are so much fun at RateMyAgent! Innovation, collaboration, genius ideas, fun, prizes, and good food all throughout our three hackathons a year

  • We welcome anyone who is starting or growing their family - so we have a great paid parental leave policy in place
  • Volunteer days - giving back is so important - so we have 2 volunteer days for every employee
  • No one wants to work on their birthday! Have a birthday day off on us!
Learning and Development:
Hey, it's not just about what we can get from your skillset at RateMyAgent! But what can we do for you to help you learn and develop in your career! We’ve got you covered with training and development budgets so you can grow! We also want to promote internally - so we have clear pathways to help you get to the next step in your role!

At RateMyAgent, we appreciate the value that comes from having diverse employees. Whether that be diversity of age, disability, sex, gender, sexuality, pregnancy, race or religion, we strive to create a team where everyone is welcome. We strongly believe a varied workforce creates a more innovative company with a broader perspective.

Melbourne, VIC

Customer Service & Call Centre


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